Enroll Android Device Using Zero-Touch

In the Zero-touch Portal, add enrollment configurations that should be applied on the device as soon as the Workspace ONE Intelligent Hub is downloaded.

Note: Zero-touch enrollment is only supported on Android 9.0 or later devices. For Samsung devices, use Knox Mobile Enrollment.

To get started in the Zero Touch Portal:

  1. Navigate to the Configurations tab and click the +.

  2. Enter the following details for enrollment:

    Setting Description
    Configuration Name Enter a name for this configuration.
    EMM DPC Select ‘Workspace ONE Intelligent Hub’. This will ensure that the Workspace ONE Intelligent Hub is downloaded as part of factory setup.
    DPC Extras Enter the enrollment credentials that will be configured in the Workspace ONE Intelligent Hub. You can include the Workspace ONE UEM console Server URL, Group ID, enrollment username, and password. Copy the JSON-formatted text from your EMM console.
    Company Name Enter your organization name.
    Support E-mail Address Enter the email that end users should contact if they run into issues.
    Support Phone Number Enter the phone number that end users should call if they run into issues.
    Custom Message Enter a custom message to show to end users prior to downloading the Workspace ONE Intelligent Hub.

Here are some different scenarios you can use for zero-touch configurations:

If your end users are provisioning their devices

In this scenarios, exclude the username and password and the user enters them at device setup when prompted.

{ “android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE”: { “serverurl”: “https://airwatch.console.com”, “gid”: “groupID”} }

If you are assigning to staging users and know the user credentials

This scenario is recommended if all devices are being staged to a single user or the enrollment username and password is known.

{ “android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE”: { “serverurl”: “https://airwatch.console.com”, “gid”: “groupID”, “un”:“username”, “pw”:“password” } }

  1. Select Apply.

  2. Assign configurations under the Devices tab by selecting the enrollment configuration that should be applied to the device.

    You will need to work with your carrier/ device reseller to retrieve IMEI and serial numbers for your devices.

Link your Zero-touch account to Workspace ONE UEM

Once you have configured your Zero-touch account and devices in the Zero-touch Portal, you can link your account to the UEM console to manage your zero touch devices within consoles. By linking your the Zero-touch account to the UEM console, you can view devices associated with the Zero-touch account, set a default enrollment configuration, and edit support information through the Workspace ONE UEM Console.

To link a new Zero-touch account in the UEM console:

  1. Navigate to Groups & Settings > All Settings > Devices & Users > Android > Android EMM Registration > and select Zero-touch.
  2. Before linking the account, specify the parameters for the default zero-touch enrollment configuration. Once you link the zero-touch account, Workspace ONE UEM will set these parameters as the default enrollment configuration for the account.

Note: To change the default configuration, unlink the zero-touch enrollment account and repeat this linking process.

- Enable **Specific Organization Group** to select a specific Organization Group. When this option is not turned on, the settings apply to all groups.
- Configure **DPC Extras** which allows you to configure the DPC and provisioning extras used during zero-touch device setup.

See Additional Enrollment Flags.

  1. Select Link Zero-touch which lets you link your Zero-touch accounts.

You now view Zero-touch accounts, configuration, devices, and support information. You may also link additional zero-touch enrollment accounts.

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