You can use the App Removal Log page to continue to hold application removal commands, dismiss commands, or release the commands to devices. The command status in the console displays the application removal log that represents a phase of the protection process until an admin acts on the held commands, the system does not remove internal applications.

Complete the following steps to review the App Removal log to act on the held App Removal Commands:

Procedure

  1. Navigate to Resources > Apps > Settings > App Removal Log.
  2. Filter, sort, or browse to select data.
    • Filter results by Command Status list applications.
    • Sort by Bundle ID to select data.
    • Select an application.
    • You can select the Impacted Device Count link to browse the list of devices affected by actions. This action displays the App Removal Log Devices page that lists the device name of the devices. You can use the device name to navigate to the devices' Details View.
    Table 1. Descriptions and Causes for Statuses in Application Removal Protection
    Status Description Cause
    Held for approval The protection system holds removal commands, and the system does not remove the associated internal application.

    The removal commands are in the command queue but the system cannot process them without admin approval.

    The system holds removal commands because the threshold values were met.
    Released to device The protection system sent the commands to remove applicable internal applications off devices. The system released the commands because an admin configured the release.
    Dismissed by admin The protection system purged the removal commands from the command queue.

    The system did not remove applicable internal applications off devices.

    The system purged the commands because an admin configured the dismissal.
  3. You can select Release or Dismiss.
    • The Release option sends the commands to devices and the system removes the internal application off devices.
    • The Dismiss option purges the removal commands from the queue and the system does not remove the internal application off devices.
  4. For dismissed commands, return to the internal applications area of the console and check the smart group assignments of the application for which you dismissed commands. Ensure that the internal application's smart group assignments are still valid.
    If the smart group assignment is invalid and you do not check it, the system might remove the application when the device checks-in with the system.