Update end users about changes to applications and books through custom notifications. You can send messages using email, SMS, or push notification.

Customize a message template to include application or book names, descriptions, images, and version information. Templates can also include links to your app and book catalogs, and they can prompt end users to download content from the notification. Workspace ONE UEM sends this message when you use the Notify Devices option on the actions menu or from the manage devices feature.


  1. Navigate to Groups & Settings > All Settings > Devices & Users > General > Message Templates.
  2. Select Add, complete the required information, and save the settings.
    Setting Description
    Name Enter the name of the new template.
    Description Enter a description of the message that is used internally by Workspace ONE UEM to describe this template.
    Category Select Application as the message template category.
    Type Select Application Notification as the message template type.
    Select Language Enter a parameter to limit the message delivery to only devices that belong to end users who understand the specified languages.
    Default Select whether the Workspace ONE UEM console uses this message template by default for the CategoryApplication and the TypeApplication Notification. This option enables email, SMS, and push notifications for your template.

    If you do not want to use all types, disable this option and select the ones to use in the Message Type option.

    Message Type If you do not want to use all three types, select the message types (email, SMS, or push) that Workspace ONE UEM uses for this template.
    Message Body Enter the message Workspace ONE UEM displays on the end-user devices for each message type.

    Use the {ApplicationName} lookup value to populate the application name in each message, automatically.