OEMConfig is a standard solution for Android original equipment manufacturers (OEM) to provide additional management capabilities to administrators, on top of what is natively offered by the Android Enterprise. OEMConfig is an application that is built and maintained by the OEM and hosted on Google Play. The application takes advantage of AppConfig standards by allowing the administrator to dynamically configure any setting desired that the OEM offers in a data-driven user interface. Because the settings are data-driven and app-based, console upgrades are not required to access the latest settings offered by the OEM.

Use OEMConfig applications to add, create, and customize OEM specific settings for Android Enterprise devices. The application is published to devices through UEM and silently installed using Android Enterprise Managed Google Play. Customized settings are delivered to the application during or post-install, and the application calls the corresponding, proprietary APIs on the device. Different OEM's can include different settings, and these settings can vary depending on the management mode (Work Managed, Work Profile, or COPE). The available settings depend on what the OEM includes in their OEMConfig app. Contact your OEM vendor for more information on their support of OEMConfig.

Configure OEM Settings in the UEM console

OEMConfig is typically used to configure settings that are not built in to UEM console. Different original equipment manufacturers (OEM) include different settings. The available settings depend on what the OEM includes in their OEMConfig application.

Complete the following steps to configure the OEM settings for an OEMConfig application in the UEM console.

Before you start configuring OEMConfig on your devices, consider the following caveats:

  • OEM settings is a data-driven user interface that uses text boxes and support lookup values for the user or device-specific configurations.
  • If any of the OEM settings is left blank, or is not selected, UEM console does not send the key-value pair to the device, and it is excluded from the configuration.
  • Clear button clears all the values from the current configuration, including the default values.
  • Use the Clear button to set a subset of configurations.
  • Use the Clear button on each of the configuration page to clear the configuration settings.
  • An OEMConfig app is built by the OEM, and uploaded to Google Play. If it is not on Google Play, contact the OEM for more information.
  • You are on UEM console 1907 or later.
  1. Get the OEMConfig app from the Managed Google Play Store.
    1. Navigate to Resources > Apps > Public > Add Application.
    2. Select Android from the Platform drop-down menu.
  2. In the pop up, fill out the following text boxes with the supplied information:
    Setting Description
    Managed by Select the Organization Group that you set up to manage applications. Only IT administrators that belong to that Group can edit OEMConfig application configurations.
    Platform Android
    Source Search App Store
    Name OEMConfig App. For example, enter Knox Service Plugin if you are trying to configure OEM settings for the Knox Service Plugin.
  3. Click Approve to add the OEMConfig application as an approved application.
  4. Edit the App Configurations to activate or deactivate the policies. From the Assignments tab, select Add Assignment.
    1. In the detailed view page, click Assign.
    2. Select your OEMConfig App. Click Edit.
    3. Edit the Application Configuration to configure the OEM settings for the OEMConfig application.
  5. In the app configuration screen, configure the OEM settings and modify the policies for your deployment.
  6. On the Update Assignment pop-up window, click Save and Publish.
  7. On the Preview Assigned Devices pop-up window, click Publish.

Retrieve Feedback from OEMConfig Applications

Google offers a channel that allows applications to send configuration feedback to the UEM console console for various reasons. However, the most common use case for sending feedback on managed configurations is for a quick detection of errors. The feedback can alert IT admin to errors and help them take action to correct a problem. UEM console lets you view feedback reported across all devices and supported applications.

Complete the following steps to view the feedback reported across all the devices and supported applications and to force update feedback for a specific device to get the latest update.

Before you begin:
  • Workspace ONE Intelligence handles the retrieval and storage of the feedback data. To view the application feedback in the UEM console, you must opt for Workspace ONE Intelligence.

    To access Workspace ONE Intelligence, navigate to Monitor > Intelligence, select Opt-in, and select Launch after installing the Workspace ONE Intelligence Connector service. Workspace ONE Intelligence directly requests the feedback from Google through the API calls.

    Note: In the case that Android Managed App Configurations Feedback Channel is in use, slow loading times for the Application Details > Devices page. For more information, see Long Load Times on Android Application Details Devices Page.
  • Workspace ONE Intelligence feedback service can be turned on only for customer level organization groups.

    Complete the following steps to configure OEM settings in the UEM console:

    1. You have two ways of viewing the feedback reported across all the devices and supported applications:
      1. You can navigate to Resources > Apps > Native > Public and click the OEMConfig application. In the Details view, select Devices and under Assigned Configuration, select View Feedback.
      2. You can go to Devices > Details View > Apps and select View Feedback.
      You can view the feedback reported for the application for quick detection of errors.
    2. In the Feedback screen, you can perform the following actions:
      1. Click Reload to refresh the latest data from Workspace ONE Intelligence.
      2. Click Edit Configuration to go to the device configuration screen to modify and fix configuration errors.