This topic covers the most common questions asked by customers and administrators about the features in Workspace ONE Boxer.
Q: What are the supported Exchange versions?
Exchange Versions 2013, 2016, 2019, and Office 365.
Q: Is there a limit on the number of delegates?
Yes, the delegate can only add 5 delegators.
Q: Which protocol is used for the delegation feature?
Exchange Web Service protocol is used for the delegation feature. You must enable EWS on your Exchange Server.
Q: Does ActiveSync support the Mailbox Delegation?
This feature is not supported on ActiveSync due to the technical limitations of the ActiveSync protocol.
Q: Does this feature support the Secure Email Gateway (SEG)?
Yes, this feature supports Secure Email Gateway (SEG).
Q: Is it required to configure and use all managed accounts?
No, you can skip signing into the multiple accounts. If at least one managed account is signed in, you can use Boxer. You can also select to sign out from a particular account.
Q: How can I sign out from a managed account?
To sign out from a managed account, navigate to Boxer settings > Select the Account > Remove Account.
Q: How can I disable notification for a particular email account?
To disable notification, navigate to Boxer settings > Select the Account > Notification settings and deselect the email notifications preference.
Q: What happens if the app passcode and SSO are enabled at the same time?
Boxer uses the SDK for SSO. If SSO and the Boxer Passcode are enabled, then the SSO settings are used.
Q: For a closed or restricted network is it mandatory to have access to https://discovery.awmdm.com endpoint?
Yes it is as per the KB article https://kb.vmware.com/s/article/2960709?lang=en_US.
Q: What are the impacted services, If access is not given to https://discovery.awmdm.com endpoint?
The SSL/TLS network traffic cannot inspect as certificate pinning gets effected.
Q: Is Boxer communication impacted by access to https://discovery.awmdm.com endpoint? In this scenario why only Android 9 and Android 10 devices be impacted?
The SSL/TLS network traffic cannot inspect as certificate pinning is impacted. Android 9 or 10 might have added extra security for SSL/TLS. The code that connects to https://discovery.awmdm.com is part of AW SDK.
This topic covers the most common questions asked by customers and administrators about the AIP feature in Workspace ONE Boxer.
Q: Where I can create and manage labels?
You can create labels in the following:
Q: What versions of Exchange I can use for the AIP feature?
You can only use Office 365 for the AIP feature.
Q: AIP supports what mode of authentication?
AIP feature only supports Modern authentication.
Q: What mode of encryption is supported in AIP?
AIP only supports encryption with Azure Cloud key. You can provide additional encryption on the server.
Q: What is the minimum supported Boxer version for the AIP feature?
5.19 for iOS and Android Boxer.
Q: What is the minimum supported OS version for AIP?
AIP supports all the versions of iOS and version 7.0 for Android.
Q: Why I cannot see the labels?
The following are some possible reasons for which you cannot view the labels:
Q: Why I cannot access emails?
The following are some possible reasons for which you cannot access the emails:
Your access time has expired.
Note: Content access is managed in File Content Expiration settings of the label. Proper error messages and action items can be displayed in Boxer if they are configured in the settings in Azure.
Q: Why I cannot change a label?
Because you do not have permission to change the label. FAQs for