Fix the Third Party Address book error on Workspace ONE Boxer for iOS.

When end users configure an email account using the native iOS Mail settings, they are prompted with a dialog asking what they would like to do with existing local contacts. One option is to Delete, which lets end users delete their local address books. If this happens, then the native iOS Address Book is deleted, where Workspace ONE Boxer stores its contacts if Caller ID is enabled. As a result, end users cannot export Workspace ONE Boxer contacts for Caller ID functionality.

Procedure

  1. Navigate to Mail, Contacts, and Calendar in Settings and turn off Contacts sync for all accounts.
  2. Start the Workspace ONE Boxer app and enable Caller ID in Settings.
  3. Navigate back to the device's Settings and under Mail, Contacts, and Calendar, turn on Contacts sync for all accounts.
    End users are prompted with a dialog box asking them whether or not they want to delete local contacts.
  4. Select Keep on My iPad.

  5. Select Keep, when prompted that this may cause duplicates.