Workspace ONE Boxer is an enterprise email client that provides access to enterprise email, calendar, and contacts across corporate-owned devices and bring your own devices (BYOD. Boxer offers a consumer-centric focus on mobile productivity with enterprise-grade security in the form of AES 256-bit encryption. This application separates business data from personal data.

Benefits of Using Workspace ONE Boxer

With Workspace ONE Boxer, users can customize the app with features such as custom swipe gestures, contact avatars, custom smart folders, and account color preferences. This single app provides an intuitive user experience on iOS and Android devices following native design patterns.

Audience of this Guide

This guide is intended for administrators looking to configure Workspace ONE Boxer as part of their deployment. Setting up Workspace ONE Boxer involves configuring the various email settings and options you want to be avialable to your end users.

Requirements to Deploy Workspace ONE Boxer

To deploy and use the Workspace ONE Boxer application, you must meet the prerequisites related to Workspace ONE UEM console, operating system, and email servers.

Console Requirements

  • Workspace ONE UEM console 9.4 and later.

Anchor Apps

Android iOS
VMware Workspace ONE Intelligent Hub 19.04 and later. VMware Workspace ONE Intelligent Hub 19.04 and later.
AirWatch Container v3.0.1 and later

Supported Devices

Android iOS
Android 5.1 and later iOS 11 and later

Supported File Types

File Types
iOS
DOC JPEG JPG MOV
PDF VCF DOCX XML
PPT EXCEL MP3 SLX
TXT HTML MP4 EML
BMP PNG GIF
Android
DOC TXT CSV BMP
DOCX ASC PPT DIB
DOT JPG PPS WBMP
XLS JPEG PPSX TIF
XLSX GIF POTX EMF
XLTX TIFF PDF PCX
MP3 HTP PNG

Supported Email Infrastructure

  • Supports the following email infrastructures for the Boxer integration:
    • iOS – G Suite, 2010, 2013, 2016, Office 365, and IBM Notes Traveler version 9.0.1.
    • Android – G Suite, 2010, 2013, 2016, Office 365, and IBM Notes Traveler version 9.0.1.
  • Requires a Public trusted SSL certificate such as Symantec, GoDaddy, and Verisign.

Components to Use with Workspace ONE Boxer

Integrate Workspace ONE Boxer with other components in your Workspace ONE UEM deployment for more control of your enterprise email system.

Email Notification Service

The Email Notification Service (ENS) adds Apple Push Notification support to Exchange. On iOS, a third-party app can receive notifications using Apple’s background app refresh or Apple Push Notification Service (APNs) technologies. Background app refresh is used by default, as each app can provide irregular notifications using this method. However, iOS attempts to balance the needs of all apps and the system itself.

To provide notifications quickly and consistently, Apple also provides APNs. APNs allows a remote server to send notifications to the user for that application, however Exchange does not natively support these APNs. ENS adds APNs support to your deployment to allow quick and consistent notifications about the new items in your end users email inbox.

Deploy the Email Notification Service (ENS2) to provide real-time email notifications. Email Notification Service 2 (ENS2) is an initial rewrite of the solution for new email notifications for VMware Workspace ONE Boxer on both iOS and Android. The service works by monitoring the Exchange or Office365 back end for email events and sending updates to the end user devices through Apple or Google’s push notification services. The service works by monitoring the Exchange or Office365 back end for email events and sending updates to the end user devices through Apple or Google’s push notification services. The updates come through as new email banners and on iOS through the app’s badge counter. This provides a more robust security model, high availability, and a cloud deployment option.

To change the badge count, Android users must clear the Boxer notification, as Android does not support the badge count.

For more information on deploying Email Notification Service, see the Workspace ONE UEM Online Help topic, Introduction to Email Notification Service 2.

Note: Boxer creates and triggers calendar event alerts locally and does not depend on ENS.

Workspace ONE UEM Mobile Email Management Models (Optional)

Configure one of the Workspace ONE UEM email deployment models, either Secure Email Gateway (SEG) or PowerShell. For more information on choosing a MEM deployment model, see the Workspace ONE UEM Online Help topic Protect Email Infrastructure.

Note: In Boxer, you are unable to view emails inviting you to join Office 365's shared groups. This is because Microsoft Exchange does not deliver join-request emails to Boxer using the Exchange ActiveSync Protocol (EAS) protocol. The Microsoft EAS protocol does not allow to return the user's response (approval or deny) to server and therefore the exchange does not deliver such emails to Boxer.

The Join-request emails are visible in email clients using the EWS protocol, which means that you only receive push notifications for these emails but cannot access emails directly.

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