Workspace ONE Boxer for iOS gives you the ability to add a shared mailbox that you have access and perform collaborative actions on that mailbox based on the allotted permission.

A shared mailbox is an inbox that lets multiple users send and receive email messages from a common email address. This feature is useful for a team that manages a general mailbox to address customer queries. Based on the permissions that you set, the end user can access a shared account with email messages and calendar invites and can send events and emails as the account. A shared mailbox also provides a common calendar, allowing members to schedule meetings or to check availability.

You can add a shared mailbox by navigating to Boxer Settings > Add account > Add shared account. A shared mailbox does not have a password, so you cannot log in to it directly. You can add a member to a shared mailbox and use the Exchange admin centre to grant the following permissions.

  • Full Access: Allows you to access the shared mailbox. You can create calendar items, read, view, delete, and change email messages, create tasks and calendar contacts. However, you can send email from the shared mailbox only if you have the Send As permission.
  • Send As: Allows you to impersonate a shared mailbox when you send an email. For example, when you reply to a message sent to the shared mailbox, the email appears to be from the shared mailbox, and not from your email address.