As an admin, ensure that your environment satisfies the requirements for enabling the mailbox delegation feature in Workspace ONE Boxer.

  • The Mailbox delegation feature supports the following authentication types:
    • Modern authentication
    • Basic authentication
    • Certificate-Based authentication
  • The authentication type used must be the same for both Exchange Web Services (EWS) and Exchange ActiveSync (EAS).
  • You must have EWS enabled on your Exchange Server and Secure Email Gateway (SEG).
  • Add the EWSUrl key to Boxer’s application configuration in the Workspace ONE UEM console. If you have already enabled Email Notification Service 2 (ENS2) in your environment, you do not have to configure this key. For more information about configuring the EWSUrl key, see ENS2 Application Configuration Keys in the Email Notification Service 2 (ENS2) documentation.
  • Delegator and delegates must be present in the same Active Directory domain.
  • The mailbox delegation feature requires Microsoft Exchange Server 2013 or later versions.
  • This feature supports the Secure Email Gateway (SEG).
  • You must configure the delegation permissions by using the Exchange Control Panel, the Exchange admin center, or the Exchange Management Shell.
  • You must not use the desktop version of Outlook to set permissions for the delegates. If you do so, Delegates can only access the inbox folder. Delegates cannot view or move anything from or to other folders, including, but not limited to, Trash, Send, Draft, and Archive folders. You must use the Exchange admin center (EAC) of the Exchange Server to assign permissions to delegates.