This topic provides information about calendar and mailbox delegation in Workspace ONE Boxer for both the platforms, iOS and Android.
Calendar Delegation enables you to grant permission to an employee for handling meeting requests on behalf of another employee through the Calendar screen.
When configuring Calendar Delegation, you must determine a delegate and a delegator. The delegator is the original calendar owner. The delegate is the user added to manage the calendar. For example, an executive is the delegator and the executive assistant is the delegate.
As a delegate, users can:
As a delegator, you can use the desktop version of Outlook to grant the following permission levels to your delegates:
Note: Workspace ONE Boxer supports only a full calendar delegation. It does not support the sharing of individual subfolders. For example, you cannot share individual subfolders such as a calendar or a mailbox folder using your Outlook desktop application. To configure delegation, you must use the Exchange admin center.
Email classification is a supported feature in shared and delegated accounts.
Limitations:
As an admin, you must ensure the requirements provided in this section to enable the Calendar Delegation feature in Workspace ONE Boxer.
When delegating your calendar, you can determine the level of access that the delegate has to your calendar.
You must use the Exchange admin center (EAC), to assign permissions to delegates. EAC is a web-based management console, which was introduced in Exchange Server 2013. The Exchange Management Console (EMC) or the Exchange Control Panel (ECP) can be used for older versions of Exchange Server. Using EAC, you can set the following permissions to define the activities that delegates can perform.
You can also assign permissions for a delegate calendar by using Exchange Online and desktop Outlook applications. However, if you want to use delegate mailboxes, shared mailboxes, or shared calendars, you must configure sharing in the Exchange admin center.
With the delegate access you are granted, you can modify your delegator’s calendar, send, and respond to meeting requests on their behalf.
Your delegator must grant you access before you can manage their calendar on behalf of them.
Based on the permission provided by your delegator, you can read, create, and modify their calendar.
Navigate to Boxer Settings > Add account > Add shared account > Select an account and add the delegator’s email account.
To manage the delegator’s calendar, refresh your inbox.
If you are using Office 365 account, you might see duplicate calendars on your calendar screen. Calendars listed at the bottom are the calendars synced over Exchange Web Services.
You can access a calendar shared by someone else and can add it to your Boxer calendar. Based on the permissions that you set, the end user can create, read, update, or delete events in a shared calendar. This feature is useful when a team requires a common calendar to work on.
You can grant the following permissions through the Exchange admin center.
To access a shared calendar, you must add the shared account in Boxer. To do that, navigate to Boxer Settings > Add account > Add shared account. You do not need a password to access a shared account. If you grant the permission, users can access a shared account.
You can use the mailbox delegation feature to grant access to an employee to handle the Exchange folders of another employee on their behalf. For example, an executive assistant can manage their executive’s mailbox based on the permissions set by the executive.
When enabling the mailbox delegation, you must determine a delegate and a delegator. A delegator is the actual owner of the mailbox, and a delegate is a user added to manage the mailbox. For example, an executive is a delegator, and the executive assistant is the delegate.
Note: Workspace ONE Boxer supports only a full calendar delegation. It does not support the sharing of individual subfolders. For example, you cannot share individual subfolders such as a calendar or a mailbox folder using your Outlook desktop application. To configure delegation, you must use the Exchange admin center.
Email classification is a supported feature in shared and delegated accounts.
As a delegator, you can set the following permission levels for your delegates to access your mailbox:
Limitations:
Note: If you are using Exchange Server 2013 or later with the Calendar Delegation enabled in the Exchange admin center, no additional configuration is required for the Mailbox Delegation.
As an admin, ensure that your environment satisfies the requirements for enabling the mailbox delegation feature in Workspace ONE Boxer.
After you are granted delegation permission, you can create, update, delete, and copy your delegator’s Exchange folders. You can also read and respond to emails on their behalf. To do so, you must add your delegators’ account to Workspace ONE Boxer.
Your delegators must grant you access before you can use their mailboxes.
Navigate to Boxer Settings > Add account > Add shared account > select an account and add the delegator’s email account.
Enter your delegator’s email address. If you already have a configured delegated calendar, you must remove the account and add it again.
Note: - Initial synchronization of large email accounts might take a longer time. To speed up this process, keep the Boxer application open. - If you are using an Office 365 account, you might see duplicate calendars on your calendar screen. Calendars listed at the bottom are calendars that are synchronized with Exchange Web Services (EWS).
Workspace ONE Boxer for iOS and Android gives you the ability to add a shared mailbox that you have access and perform collaborative actions on that mailbox based on the allotted permission.
A shared mailbox is an inbox that lets multiple users send and receive email messages from a common email address. This feature is useful for a team that manages a general mailbox to address customer queries. Based on the permissions that you set, the end user can access a shared account with email messages and calendar invites and can send events and emails as the account. A shared mailbox also provides a common calendar, allowing members to schedule meetings or to check availability.
You can add a shared mailbox by navigating to Boxer Settings > Add account > Add shared account. A shared mailbox does not have a password, so you cannot log in to it directly. You can add a member to a shared mailbox and use the Exchange admin centre to grant the following permissions.
