Device Management

You can remove access to business data through device management tools in the Workspce ONE UEM console. The actions available depend on the enrollment method.

Enterprise Wipe

Perform an enterprise wipe to remove all business data from an enrolled device. Enterprise wipe also removes access to enterprise email accounts in Workspace ONE Boxer. While the action removes enterprise data, enterprise wipe does not remove personal data from the device. Devices must be enrolled through typical enrollment to use enterprise wipe. Standalone enrollment does not support enterprise wipe.

Performing an enterprise wipe also removes all personal accounts from Workspace ONE Boxer. End users have to log in to those accounts again in Workspace ONE Boxer and sync to restore email for their personal accounts. Enterprise wipe does the following:

  • If the Remove on Unenroll setting was selected during the initial Workspace ONE Boxer app configuration, Removes the Workspace ONE Boxer application during unenrollment from Workspace ONE UEM.
  • Sends a sync request to the app to remove all Workspace ONE Boxer data, including email, contacts, and calendar. Data is actually removed only after the application syncs. Syncing occurs when the app is active and performs a scheduled sync, or when the user starts the app. If an end user deletes the app before the sync, then the Workspace ONE Boxer contacts remain on the device.

Device Wipe Considerations

Standalone enrolled Workspace ONE Boxer devices are not managed through AirWatch and no device samples are sent back from device to the UEM console. The enrolled devices are always seen idle on the Device Details page of the UEM console.

You must remove compliance policies that rely on device status from smart groups using Standalone enrollment. If compliance policies are enabled, the UEM console reports these devices as violating compliance policies and invokes any set actions such as device wipe.

Block Access to IBM Traveler Server

IBM Traveler server can be configured to allow access only to managed devices (Workspace ONE Intelligent Hub, VMware Workspace ONE, Standalone Enrollment) using the Traveler’s notes.ini configuration. This configuration can be edited to allow a client based on Workspace ONE Boxer User Agent. Workspace ONE Boxer can have a unique user agent string to identify the managed mode for communicating with Traveler server.

  1. Log onto your Traveler server and locate notes.ini configuration file.

  2. Open notes.ini configuration file and find the ‘NTS_USER_AGENT_ALLOWED_REGEX’ parameter.

  3. Add ‘= AirWatch BoxerManaged’ after the ‘NTS_USER_AGENT_ALLOWED_REGEX’ parameter.

    NTS_USER_AGENT_ALLOWED_REGEX = AirWatch BoxerManaged.

  4. (Optional) If you want to allow Workspace ONE Boxer managed and un-managed devices but block the native email client from accessing the Traveler server, add ‘= AirWatch Boxer’ after the ‘NTS_USER_AGENT_ALLOWED_REGEX’ parameter.


  5. Select Save.

Workaround for Third-Party Address Book (iOS Only)

Fix the Third Party Address book error on Workspace ONE Boxer for iOS.

When end users configure an email account using the native iOS Mail settings, they are prompted with a dialog asking what they would like to do with existing local contacts. One option is to Delete, which lets end users delete their local address books. If this happens, then the native iOS Address Book is deleted, where Workspace ONE Boxer stores its contacts if Caller ID is enabled. As a result, end users cannot export Workspace ONE Boxer contacts for Caller ID functionality.

  1. Navigate to Mail, Contacts, and Calendar in Settings and turn off Contacts sync for all accounts.

  2. Start the Workspace ONE Boxer app and enable Caller ID in Settings.

  3. Navigate back to the device’s Settings and under Mail, Contacts, and Calendar, turn on Contacts sync for all accounts.
    End users are prompted with a dialog box asking them whether or not they want to delete local contacts.

  4. On the Existing Local Contacts dialog box, select Keep on My iPad.

  5. On the Keep Local Contacts dialog box, select Keep.
    NOTE: If you keep your current contacts on your iPad, you might see duplicate entries.

Workaround for Sync and Policy Errors on Workspace ONE Boxer using IBM Notes

Fix the Sync and Policy errors that occurs on Workspace ONE Boxer when used with IBM Notes email server.

On AirWatch Console v9.2, sync and policy errors are observed on devices configured using email type as IBM Notes with SEG. If the Managed Device policy is set to ON, then the device is detected as an unmanaged device. As a result, mail sync is blocked until the next re-council (delta or complete sync). If the Managed Device policy is set to OFF, then the device is detected as an unmanaged device. In this case, mail sync is not blocked but the managed device SEG policies are not applied on the Workspace ONE Boxer. You can resolve this errors by changing the Email Type from Lotus Notes to Microsoft Exchange. The issue and workaround applies only for Workspace ONE console v9.2.

  1. Navigate to Console > Email > Email Setting > Configure. If you are using it only for Workspace ONE Boxer, you can edit an existing MEM configuration.

  2. Select Edit Email Configuration. The Edit Email Configuration page is displayed.

  3. From the Platform tab, select Email Type as Exchange and then select any Exchange version.

  4. Select Next to navigate through the tabs and select Save.

  5. Navigate to Console > Email > Email Setting and verify if the email server type is displayed as Microsoft Exchange.

  6. Navigate to Apps & Books > Applications > Workspace ONE Boxer.

  7. Select Assign and then select Add Assignment.

  8. From Email Settings, select Email Management.

  9. Choose the email setting configured with Exchange as the email server type.

  10. Select Save & Publish.

Email sync starts and policies are applied on Workspace ONE Boxer.

Background Process Execution in Workspace ONE Boxer for Android

VMware Workspace ONE Boxer for Android has been updated to introduce certain changes that affect the background execution of Workspace ONE Boxer.

Limits to Background Execution

Android 8.0 limits the activity of Workspace ONE Boxer app when users do not interact directly with it. This results in OS stopping the background sync operations prematurely.

To continue to receive the real time notifications you must deploy Email Notification Service 2 and deactivate the battery optimization for Workspace ONE Boxer. For more information on deploying Email Notification Service 2, see Introduction to Email Notification Service 2.

Workspace ONE Boxer posts a notification on the system bar to perform operations when the app is backgrounded. This notification is required to prevent the OS from stopping the app in the background. In addition, deactivating battery optimization is necessary to allow Workspace ONE Boxer to perform network operations once in the background.

Battery Optimization

The Battery Optimization is a default setting on Android devices. Users are prompted to deactivate battery optimization when they first launch Workspace ONE Boxer on their android devices.

  1. Open the Settings on your android devices or navigate to it from Workspace ONE Boxer’s battery optimization prompt.

  2. Tap Apps & notifications.

  3. Expand Advanced.

  4. Tap Special app access.

  5. Tap Battery optimization.

  6. On the Not optimized drop-down menu, select All Apps.

  7. Scroll and tap Boxer, and then tap Don’t optimize.

  8. Tap Done.

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