This topic covers the most common questions asked by customers and administrators about the features in Workspace ONE Boxer.

FAQs for Mailbox Delegation

Q: What are the supported Exchange versions?

Exchange Versions 2010, 2013, 2016, 2019, and Office 365.

Q: Is there a limit on the number of delegates?

Yes, the delegate can only add 5 delegators.

Q: Which protocol is used for the delegation feature?

Exchange Web Service protocol is used for the delegation feature. You must enable EWS on your Exchange Server.

Q: Does ActiveSync support the Mailbox Delegation?

This feature is not supported on ActiveSync due to the technical limitations of the ActiveSync protocol.

Q: Does this feature support the Secure Email Gateway (SEG)?

Yes, this feature supports Secure Email Gateway (SEG).

FAQs for Multiple Managed Accounts

Q: Is it required to configure and use all managed accounts?

No, you can skip signing into the multiple accounts. If at least one managed account is signed in, you can use Boxer. You can also select to sign out from a particular account.

Q: How can I sign out from a managed account?

To sign out from a managed account, navigate to Boxer settings > Select the Account > Remove Account.

Q: How can I disable notification for a particular email account?

To disable notification, navigate to Boxer settings > Select the Account > Notification settings and deselect the email notifications preference.

Q: What happens if the app passcode and SSO are enabled at the same time?

Boxer uses the SDK for SSO. If SSO and the Boxer Passcode are enabled, then the SSO settings are used.

General FAQs

Q: For a closed or restricted network is it mandatory to have access to https://discovery.awmdm.com endpoint?

Yes it is as per the KB article https://kb.vmware.com/s/article/2960709?lang=en_US.

Q: What are the impacted services, If access is not given to https://discovery.awmdm.com endpoint?

The SSL/TLS network traffic cannot inspect as certificate pinning gets effected.

Q: Is Boxer communication impacted by access to https://discovery.awmdm.com endpoint? In this scenario why only Android 9 and Android 10 devices be impacted?

The SSL/TLS network traffic cannot inspect as certificate pinning is impacted. Android 9 or 10 might have added extra security for SSL/TLS. The code that connects to https://discovery.awmdm.com is part of AW SDK.