You can add two types of email accounts to your Workspace ONE Boxer for Android application: Managed account and Unmanaged account. Your admin configures the managed accounts and the personal email account that you configure are the unmanaged accounts. This section helps you understand how to add and configure these accounts.

Add Managed Accounts

Configure your managed account in Workspace ONE Boxer.

After enrolling your device to Workspace ONE UEM through Workspace ONE Intelligent Hub, you can configure your managed account in Workspace ONE Boxer.

Based on the configuration set by your administrator and when you launch the app for the first time, you are presented with the Workspace ONE Boxer screen to perform any one of the following actions:
  1. Enter your password to access emails.
  2. Tap Continue button to access emails.
  3. You can also configure Workspace ONE Boxer application through Standalone Enrollment, where you need to download and install the Workspace ONE Boxer from Google Play Store and then enter your email address and VMware credentials (such as user name, Password, Server URL, and Group ID) to access emails.

Standalone Enrollment with Auto-Discovery

Perform Standalone Enrollment with Auto-Discovery.

When adding an account for the first time:
  1. Enter a valid email address in the text box.
  2. Select Next.
  3. Enter the enrollment user name and password in the text box and then select Next.

Standalone Enrollment without Auto-Discovery

Perform the Standalone Enrollment without Auto-Discovery.

Follow the instruction:
  1. Enter a valid email address in the text box and select Manual Setup.
  2. Select VMware AirWatch from the list.
  3. Select Server URL and enter the Server URL in the text box.
  4. Select Group ID and enter the Group ID In the text box. Select Next.
  5. Enter the enrollment user name and password in the text box and select Next.

Add Unmanaged Account

Based on the configurations set by your administrator, you can add multiple personal accounts. If an account type or domain cannot be auto-configured, you can also manually set up IMAP accounts.

  1. Enter a valid email address in the text box (or email domain).
  2. Select one of the two options: Next or Manual Setup.
  3. Tap Next.
    Workspace ONE Boxer attempts to determine the account type based on the email domain.
    1. If the account type is determined, you can enter the password for the account in the Workspace ONE Boxer interface.
    2. After the password submission, Workspace ONE Boxer verifies the credentials with the relevant server for validation. If validated, the account gets added to Workspace ONE Boxer and you are navigated to the Workspace ONE Boxer mail view.
  4. If the account type cannot be determined, tap Manual Setup to add an account manually. The list of available account types appears.
    1. Select the required account type from the list. The selected account type determines the screen to be displayed next.
      • If you select Outlook, the relevant web view is presented to enter your email address and password for authentication. Upon Outlook server authentication, server requests you to grant permission to access the account. After you grant the permission, the account gets added to Workspace ONE Boxer.
      • If you select any other account, you are required to enter the password for the account in Workspace ONE Boxer interface. After submitting the password, Workspace ONE Boxer verifies the credentials with the relevant server for validation. If validated, the account gets added to Workspace ONE Boxer.
      • If you select Exchange and Other as the account type, you are required to provide more account setup information such as details of the incoming/outgoing servers. This information is required when the password for the account cannot be verified or displays as incorrect.
    2. You can add multiple accounts in Workspace ONE Boxer. To add accounts, navigate to Boxer Settings > Add Account Screen.

Use Single Sign-On (SSO) Passcode to Access Workspace ONE Boxer

Note: For managed users, application passcode which is set in the Workspace ONE UEM console as part of Workspace ONE Boxer settings is not supported in Workspace ONE Boxer 22.05 and later.

Single sign-on (SSO) is a user authentication service that allows you to use a set of login credentials to access the Workspace ONE Boxer application.

If configured by your administrator, you are prompted to create the SSO passcode. You can use this passcode only if your administrator enables the SSO functionality using Workspace ONE Intelligent Hub.

If you have forgotten the passcode, depending on the settings configured by your administrator, you are provided with options to sign in either with a user name and password or a token.

If your administrator has configured to authenticate Workspace ONE Boxer using a passcode or user name and password with SSO deactivated, you must create an application-level passcode. While accessing Workspace ONE Boxer for the first time, you are prompted to set up the application passcode. You can use the same passcode on subsequent launches.
Note: The application passcode that is set for the Workspace ONE Boxer application cannot be used to access any other enterprise applications.
In addition to your application passcode, setting up biometric authentication simplifies your access to Workspace ONE Boxer. To set up your biometrics for Workspace ONE Boxer, perform the following steps:
  1. In the login screen, select the Biometrics option.
  2. To enable Biometrics in the application, enter OK.
  3. Authenticate with Fingerprint or Face ID.

Enrollment Using PIV-D Manager

VMware PIV-D Manager is use to enroll into Workspace ONE Boxer.

If enabled by your administrator, you can use VMware PIV-D Manager to enroll into Workspace ONE Boxer. To enroll into Workspace ONE Boxer using PIV-D Manager, follow these steps:
  1. Enroll using Workspace ONE Intelligent Hub
  2. Install VMware PIV-D Manager.
  3. Enter the enrollment credentials and select Next. Credentials activation message is displayed.
  4. Launch Workspace ONE Boxer for secure access to your emails.

Enroll Workspace ONE Boxer for Android with DISA Purebred

You must configure Workspace ONE Boxer to access the Purebred Registration application and grant access to each certificate that is installed on the device using Purebred. The Purebred Registration application installs the derived credential certificates directly in the device trust store.

Ensure that your device is registered with the Purebred Registration application and all the certificates are installed on your device.
  1. When you launch the Workspace ONE Boxer application, Tap Ok to allowWorkspace ONE Boxer to access the Purebred Registration application to fetch all the certificate-related data. You can view the list of certificates that Workspace ONE Boxer requires upon tapping.
  2. For each certificate, tap Grant Access. You must grant access to all the listed certificates.After you grant access to all the listed certificates, an Android driven dialog box pops up with the pre-selected certificate. If you do not see any pre-selected certificate, it means that either of the following things has happened:
    1. Certificates are missing from the trust store of your Android device.
    2. Inconsistent certificate names.
    3. The Original Equipment Manufacturer (OEM) has truncated the alias of the certificate. This scenario is common in Samsung devices, where the device truncates the certificate alias length to 50 characters and save it in the device trust store.
    4. If Knox Container is enabled and certificates are installed into the container, then Knox appends Knox to the name of the certificate.
  3. To view the certificate details, Tap View certificate.
  4. To select the certificate you want to use for authentication, tap Next. If your admin has configured Workspace ONE Boxer to use Purebred for S/MIME, you only have to grant access to the certificates, and after all the certificates have been granted, the screen closes automatically.
  5. On the Authentication Certificate Picker screen, you can use select another certificate to authenticate your account if you do not want to use the pre-selected certificate.
  6. To continue with the rest of the onboard process for Workspace ONE Boxer, tap Next.
    Note:
    • If you have picked an incorrect certificate, you can return to the authentication certificate picker screen and adjust it to the correct one by using error handling process. But If your Workspace ONE Boxer is configured for modern authentication, you can tap Back and select the right certificate.
    • Android can revoke access to certificates. This revocation might occur due to the following reasons:
      • The certificates are missing from the device trust store.
      • You have reinstalled the deleted certificate.
      • Android revokes permission.

      Workspace ONE Boxer notifies you when it is unable to access the certificate in the device trust store. You can give Workspace ONE Boxer access to the certificate by tapping the notification.

Remove your account from Workspace ONE Boxer

If you are using Workspace ONE Boxer through a standalone enrollment or for an unmanaged account, then you can perform the following steps:

  1. Navigate to Settings.
  2. Select the account which needs to be removed.
  3. Navigate to the end of the screen and click Unenroll Device.
  4. To confirm, click OK.

    Unenrolling the device removes the account and data from Workspace ONE Boxer.

If you are using Workspace ONE Boxer on a device which is enrolled through Workspace ONE Intelligent Hub, then you can turn off your work profile to stop receiving notifications.

To remove an account on a device enrolled through Workspace ONE Intelligent Hub, you can choose one of the following methods:
  • Remove the work profile created on the device.

    As a result, all applications installed in your work profile are also removed.

  • Navigate to Hub > Account > Enrollment > Unenroll.

    Ensure that your administrator has given you sufficient permissions to unenroll the device.