To access the Workspace ONE Boxer Settings screen, tap the Settings icon at the bottom of the Inbox screen.

Monitor Boxer with Health Checks

The Health Check screen displays your Boxer's health status. You can determine the health status by the following metrics:
  • App Version - Checks the current version of the Boxer application.
    • Green - Indicates the latest version.
    • Yellow - Indicates that the app is using the previous version.
    • Red - Indicates that the app is using a very old version.
  • Sync Health - Checks the network connection and the Exchange server response.
    • Green- Indicates that your network connection and the exchange server response are in good health.
    • Yellow - Indicates that the last ten sync average response time is greater than 2 seconds.
    • Red - Indicates that the last ten sync average response time is greater than 5 seconds.
  • Push Notification Health - Indicates that your admin has enabled the push notification.

View Privacy and Data Sharing

You can view the Privacy and Data Sharing screen when you log in to Workspace ONE Boxer. The Privacy screen displays the following information.
  • Data collected by the app – Provides a summary of data collected and processed by the application. Some of this data is visible to the administrators of Workspace ONE UEM console.
  • Device Permissions – Provides a summary of requested device permissions for the app to enable the product features and functionality, such as push notifications to the device.
  • Company's Privacy Policy – By default, a message is displayed to get more information about your company. When configured by your administrator, you can access your employer’s privacy policy information by tapping your Company’s Privacy Policy.

Use the Data Sharing notice to track the usage analytics of Workspace ONE Boxer. These data help VMware improve product functionality and develop new product features. If you disable this option, you cannot view the data sharing notice, and no data is collected from the device to optimize the experience of the app. To enable or disable this option, navigate to Settings > Privacy > Data Sharing.

Manage Multiple Mailboxes

Workspace ONE Boxer merges common mail folders found in all email accounts into a single combined mailbox. The default combined mailboxes are Inbox, Flagged, and Unread. To view the mailboxes, you can access the slide-out navigation pane.

To customize your mailboxes:
  1. Select Edit.
  2. Tap Add Custom Box and select the required folder from any email account.
  3. To sync the selected folders, tap Background sync.
  4. Tap Done.
Note: Archive and Spam folders are created in the mailbox only after the application's first-time use of the respective features.

Mark External Addresses

Workspace ONE Boxer highlights any email addresses that are outside the specified domain when composing or responding to emails or creating a calendar event.

This feature helps in scenarios where you intend to send an email to "" but you accidentally type or autofill an alternate domain. For example, you enter a domain “” which is not your specified domain, then the example "" is highlighted to alert you that you are sending emails outside the specific domain list.

If your IT administrator configures the setting, then the setting is considered as a global corporate setting that cannot be modified by any individual users. If your admin has not enforced any configurations, you can customize the external address setting.

To add any specific domains.
  1. Navigate to Boxer Settings > Mail > More > External Addresses toggle on the Mark External Addresses.
  2. Enter one or more specified domains in DO NOT MARK.

Clear Email Cache

Clear the email cache on your device without having to resynch all emails. You can use the Clear Email Cache option when you see an email in Boxer that is not visible to other devices. You can also use this option when the badge count does not match or when the unread email is still shown as read. You must reset all your inbox data, If the issue still exists.

Clear Avatar Cache

Avatars are photos added to your contact exchange. If you cannot see the updated contact photos, clear the Avatar Cache by tapping Clear Avatar Cache.

Clear Contacts Cache

Cached contacts appear when composing an email or searching for contacts. You can clear the cached contacts to avoid seeing any suggestions about your contacts' old email addresses that are no longer in use. To clear the cached data of your contacts, navigate to Boxer Settings > Advanced > Clear Contacts Cache. Removing cached contacts in Boxer does not delete emails, contacts, or any other useful information.

Send Feedback

Share your suggestions with us for better assistance by navigating to Settings > Send feedback.

Low Network Detection

As a mobile user, you often experience poor network or network unavailability issues when you are in remote areas, on an airplane Wi-Fi, or any congested network. These connectivity issues can cause slow or failed content downloads. Workspace ONE Boxer notifies you about such low network conditions so that you can either move to a new network with better connectivity or wait until your current network connectivity improves. You can also check for network issues that are outside of Boxer’s control.

Boxer informs you with the help of a banner on the Inbox screen when:
  • Your device goes offline.
  • Boxer experiences slow network connectivity.
  • Boxer fails to reach the Exchange Server for an account, despite having a secure internet connection.

If you do not want to see such a notification, you can disable the Low Network Detection option by navigating to Boxer Settings > Advanced > Enable features > Low Network Detection.