When you receive an email, you can perform several actions on that email. You can reply, forward, delete, archive, or shift the email message to a different folder.

Your administrator can restrict your email message to open certain links. You can only view secure HTTPS links within an email message if configured by your administrator. If your admin has blocked the non-HTTPS content, then the message " A policy has been enabled that restricts Workspace ONE Boxer from retrieving certain content. Please contact your admin for more information" pops up when you try to open the link. Your admin can restrict you from viewing, sending, and copying email messages in HTML or rich text format.

How to View IRM-enabled Emails

You can view and send the IRM-enabled emails only if your exchange server has Active Directory Rights Management Services (AD RMS) or Information Rights Management (IRM) enabled. On receiving such IRM-enabled emails, you are restricted or permitted to do any of the following security actions:
  • Edit
  • Reply
  • Reply All
  • Forward
  • Copy-Paste
  • Modify recipients
  • Extract
  • Print
  • Export
  • Content Expiry Date

If you attempt to perform any of the above actions on the email with IRM restrictions, a notification is issued stating that the action is restricted by the IT policy applied by the sender.

To forward email with attachments, enable Forward attachments in the Mail settings by navigating to Settings > Mail > > More > Forward attachments.

  • If restricted by your administrator, you cannot copy data from Workspace ONE Boxer and paste it into any other application. The administrator can also restrict you from copying data from another application and paste into the Workspace ONE Boxer application.
  • If your email message has contact number details, tap hold on the number to immediately dial it.
  • Workspace ONE Boxer supports accessibility features such as text to speech. Enable Workspace ONE Boxer in the device Accessibility or Text to Speech settings on your device to read out the information that is on your screen.
  • If restricted by your administrator, attachments can open through Workspace ONE Content and other Workspace ONE approved applications. You can olny open hyperlinks through Workspace ONE Web.

Workspace ONE Boxer gives you the ability to respond quickly to your emails using the quick response templates. To pre-configure quick replies, see Tips and Tricks for Boxer.