The Alerts view displays every alert and the status of each alert sent from the Datamax-O’Neil printer to the UEM console. You can navigate to Devices > Printers > Alerts to view generated alerts for all the printers in the organization group.

To understand how the generated alerts manifest themselves on the UEM console:

  1. Navigate to Devices > Printers > List View.
  2. Select the Friendly Name of the printer that you want to test.

  3. From the Details View, select More and then Alerts. A list of possible alert types gets displayed with the current status of each alert for that printer.

  4. Open the media door on the printer and leave it open. The printer must be turned on.

  5. Press the F5 key after 10 secs on the computer keyboard to refresh the UEM console.

  6. In the Alert Type column, you should now see the “Head Open” alert with an orange triangle with an exclamation mark in the Status column for the printer.

  7. Close the media door.

  8. Press the F5 key after 10 secs to refresh the console.

  9. After the screen refreshes, you see the Head Open alert, but the orange triangle with an exclamation mark is replaced by a blue circle with a check mark showing that there is no longer an alert for that function. If this test is successful, you have verified that the printer is able to send alerts to the UEM console.

Serial No. Alert Type Description
1 HEAD OPEN Print-head is not locked-on position
2 HEAD TOO HOT Print-head temperature reached above max
3 TOF FAULT Top-of-form not found
4 PAPER OUT Out of paper
5 VERIFIER FAULT Verifier fault
6 ADC ERROR A/D conversion error
7 DMA FAULTS Dma faults
8 SW FAULT Software faults
9 POSITION FAULT PIP position fault
10 CLEAN PRINT HEAD Head needs cleaning
11 BAD DOTS Dots out after dot check
12 STOP SIGNAL Stop signal asserted
14 CLOSE HEAD LATCH Soft headup fault
15 MOTOR HOT Motor temperature reached above max
16 INVALID DATA Invalid data
17 BATTERY VOLT TOO LOW Battery voltage too low to move paper
18 BATTERY MISSING Battery missing
19 HEAD WARM Print-head temperature is above the ambient temperature
20 LOW VOLTAGE Low voltage warning
21 TPH HIGH TPH 24v high
22 POWER DOWN Power down
23 HEAD NEED CLEANING Head needs cleaning
24 REWINDER FULL Ribbon is below the fixed threshold
25 HEAD MISMATCH Head mismatch
26 MOTOR WARM Motor temperature is above the ambient temperature
27 MEDIA LOW Media low sensor
28 BATTERY LOW Battery charge low


Configure Sample Schedule

You can configure sample schedule in the UEM console to permit the printers to perform automated check-ins to Workspace ONE UEM at scheduled intervals. The automated check-ins help Workspace ONE UEM to manage printers effectively by getting the printer status at regular intervals. Sample Schedule is configured at Organization Group level. Increasing the check-in frequency can impact performance. You can test different schedules to understand the check-in frequency that suitable for your environment. This helps you to configure sample schedule without impacting performance.

To configure sample schedule:

  1. Log in to the UEM console and navigate to Settings > Devices & Users > Printers/Peripherals > Sample Schedule.
  2. In the Device Details Sample, select the value text box and enter a desired numerical value. You can also select to increase or decrease the entered value.
  3. Select the type drop-down menu and then select minutes, hours, or days. The option you select applies to the numerical value entered in the value text box. Sample schedule runs at the interval you set.
  4. Select the Child Permission option as per your requirement and select Save.