The Alerts view displays every alert and the status of each alert sent from the Datamax-O’Neil printer to the UEM console. You can navigate toto view generated alerts for all the printers in the organization group.
To understand how the generated alerts manifest themselves on the UEM console:
- Navigate to .
Select the Friendly Name of the printer that you want to test.
From the Details View, select More and then Alerts. A list of possible alert types gets displayed with the current status of each alert for that printer.
Open the media door on the printer and leave it open. The printer must be turned on.
Press the F5 key after 10 secs on the computer keyboard to refresh the UEM console.
In the Alert Type column, you should now see the “Head Open” alert with an orange triangle with an exclamation mark in the Status column for the printer.
Close the media door.
Press the F5 key after 10 secs to refresh the console.
After the screen refreshes, you see the Head Open alert, but the orange triangle with an exclamation mark is replaced by a blue circle with a check mark showing that there is no longer an alert for that function. If this test is successful, you have verified that the printer is able to send alerts to the UEM console.
|Serial No.||Alert Type||Description|
|1||HEAD OPEN||Print-head is not locked-on position|
|2||HEAD TOO HOT||Print-head temperature reached above max|
|3||TOF FAULT||Top-of-form not found|
|4||PAPER OUT||Out of paper|
|5||VERIFIER FAULT||Verifier fault|
|6||ADC ERROR||A/D conversion error|
|7||DMA FAULTS||Dma faults|
|8||SW FAULT||Software faults|
|9||POSITION FAULT||PIP position fault|
|10||CLEAN PRINT HEAD||Head needs cleaning|
|11||BAD DOTS||Dots out after dot check|
|12||STOP SIGNAL||Stop signal asserted|
|13||RFID FAULT||RFID fault|
|14||CLOSE HEAD LATCH||Soft headup fault|
|15||MOTOR HOT||Motor temperature reached above max|
|16||INVALID DATA||Invalid data|
|17||BATTERY VOLT TOO LOW||Battery voltage too low to move paper|
|18||BATTERY MISSING||Battery missing|
|19||HEAD WARM||Print-head temperature is above the ambient temperature|
|20||LOW VOLTAGE||Low voltage warning|
|21||TPH HIGH||TPH 24v high|
|22||POWER DOWN||Power down|
|23||HEAD NEED CLEANING||Head needs cleaning|
|24||REWINDER FULL||Ribbon is below the fixed threshold|
|25||HEAD MISMATCH||Head mismatch|
|26||MOTOR WARM||Motor temperature is above the ambient temperature|
|27||MEDIA LOW||Media low sensor|
|28||BATTERY LOW||Battery charge low|
Configure Sample Schedule
You can configure sample schedule in the UEM console to permit the printers to perform automated check-ins to Workspace ONE UEM at scheduled intervals. The automated check-ins help Workspace ONE UEM to manage printers effectively by getting the printer status at regular intervals. Sample Schedule is configured at Organization Group level. Increasing the check-in frequency can impact performance. You can test different schedules to understand the check-in frequency that suitable for your environment. This helps you to configure sample schedule without impacting performance.
To configure sample schedule:
- Log in to the UEM console and navigate to Settings > Devices & Users > Printers/Peripherals > Sample Schedule.
- In the Device Details Sample, select the value text box and enter a desired numerical value. You can also select to increase or decrease the entered value.
- Select the type drop-down menu and then select minutes, hours, or days. The option you select applies to the numerical value entered in the value text box. Sample schedule runs at the interval you set.
- Select the Child Permission option as per your requirement and select Save.