As part of Apple Education, Workspace ONE UEM powered by AirWatch provides a configuration called Apple School Manager.

To maximize the benefits of the use Apple devices in the classroom, Apple School Manager (ASM) enables you to:

  • Install an MDM profile on a shared iPad that is not removable.
  • Provision devices in Supervised mode over-the-air to access extra security and configuration settings.
  • Create accounts for teachers, students, and staff by connecting to your Student Information System, through bulk import, or manual creation.
  • Use Managed Apple IDs.
  • Purchase Apple content and use other Apple Services, such as iTunes U, and managed Apple IDs.

This guide helps you integrate Apple School Manager with your existing VMware Workspace ONE UEM deployment, to combine the unique advantages of Workspace ONE UEM device management and Apple School Manager.

Software and Hardware Prerequisites

Before enrolling in Apple School Manager, read the Apple Deployment Resources and meet the following software and hardware requirements to access Apple School Manager.

Software
  • Safari 6.0.3 or later on macOS
  • Google Chrome 27.0.1 or later
  • UEM console v8.4
Device Eligibility
  • Devices were ordered after March 1, 2011 and purchased directly from Apple using your enrolled and verified Apple Customer Number. For more information, see Apple School Manager Help.
  • Devices were purchased directly from a participating Apple Authorized Reseller or carrier and (for resellers only) linked to the DEP Reseller ID. The Apple Authorized Reseller or carrier sales history determines the actual date of eligibility, but the date cannot be before March 1, 2011. For more information, see Apple School Manager Help.
Minimum Device Requirements for Shared iPads
  • iPad mini 4 or later running iOS 9.3+ using 32+ GB of memory
  • iPad Air 2 or later running iOS 9.3+ using 32+ GB of memory
  • 9.7‑inch iPad Pro or later running iOS 9.3+ using 32+ GB of memory
  • 12.9‑inch iPad Pro or later running iOS 9.3 using 32+ GB of memory
  • Must be Bluetooth enabled
  • Configuration profile containing class information must be pushed to the student iPad
Minimum Device Requirements for One-to-One Devices
  • iPad third generation or later running iOS 9.3+
  • iPad mini or later running iOS 9.3+
  • 9.7‑inch iPad Pro running iOS 9.3
  • 12.9‑inch iPad Pro running iOS 9.3+
  • Must be Bluetooth enabled
  • Supervision is required for student devices
  • Configuration profile containing class information must be pushed to the teacher iPad or student iPad

Integration Requirements

The following tasks must be completed before you configure Workspace ONE UEM Education functionality.

Institutional Accounts
  • Apple School Manager - Register your school or institution with Apple School Manager and create an administrator account.
  • Managed Apple IDs - Credentials required to sign into Shared iPads to access Apple services. Create these credentials in the Apple School Manager portal.
  • Optional Apple IDs - Optional credentials required to sign into Apple Services that may be used for one-to-one devices if needed. Create these credentials in iTunes or using the device Setup Assistant.
  • Device Enrollment Program - Required for shared iPads. Optional for one-to-one devices. Enroll with the Apple Device Enrollment Program (DEP) and create an administrator account to automate enrollment and manage devices. For information on integrating DEP with Workspace ONE UEM, see the VMware Workspace ONE UEM Guide for the Device Enrollment Program.
Applications
  • Apple Volume Purchase Program - Register with Apple Volume Purchase Program (VPP) and purchase applications using the managed distribution, device-based method. For information on this method and integrating Apple VPP with Workspace ONE UEM, see the VMware Workspace ONE UEM Mobile Application Management Guide.
  • Apple's Classroom App - Classroom is a stand-alone application that customers order through the Volume Purchase Program and push to devices as a managed application. The Classroom application is not covered in this documentation. For information about using Classroom, see Apple Classroom Help.
Console Configuration
  • Apple Push Notification service (APNs) - Configure APNs certificates in the UEM console to push notifications to managed devices. For more information on APNs, see Generating and Renewing and APNs Certificate.
  • Enrollment Users - Add all one-to-one enrollment users to the UEM console. For information on users, see the VMware Workspace ONE UEM Guide for Mobile Device Management.

Apple School Manager Device Enrollment Program (DEP) Option

Apple's Device Enrollment Program (DEP) program provides a streamlined way to deploy organization-owned iOS devices. Configure devices in bulk and specify which Setup Assistant screens are seen so users can start using their devices right away.

After enrolling in the program, administrators log in to the program website, link one or more MDM servers to the DEP account, and then associate specific devices to one of the MDM servers. The devices are managed through the UEM console. Once a device is enrolled, all device configurations, restrictions, or policies are automatically installed. For more information about Apple's Device Enrollment Program, see the VMware Workspace ONE UEM Guide for the Device Enrollment Program.

Apple Configurator Option for Apple School Manager

Use Apple Configurator 2 with Apple School Manager integration to configure added educational functionality for Shared iPads. Setting up Apple Configurator includes creating supervised identities so devices can pair with each other and pre-assigning applications that were ordered using the Volume Purchase Program.

Shared iPads and One-to-One Devices in Apple School Manager Deployments

Note:

When using Apple Education with managed devices, select device deployments specifically for students and teachers.

Shared iPad Deployments

Deploy education functionality to Shared iPads that are checked in and checked out by multiple users. Users are configured in bulk in Apple School Manager. Education settings are pushed to device carts and assigned to the class.

  • iPads must be supervised.
  • iPads must meet all hardware requirements.
  • iPads are enabled as a Shared iPad.
  • iPads have a specific number of cached users associated with them.
  • Student data is stored separately on the iPad and pushed to iCloud Drive or other cloud-based solutions that use apps from the App Store.
One-to-One Deployments

Deploy education functionality to individual devices which are only used by one person. This person can be a teacher or a student. Education settings are configured when classes are created and members are mapped to classes in the UEM console and pushed to devices.

  • iPads have one unique enrollment user associated with it.
  • iPads must meet all hardware requirements.
  • iPads must be supervised using the Device Enrollment Program or Apple Configurator 2.

Deployment Workflows for Apple School Manager Deployments

Before setting up education functionality, review the following preferred configurations.

Shared iPad Workflow

Use the following table as a reference for configuring Shared iPads.

Table 1. Configure Shared iPads
1. Enable Education Functionality in Apple School Manager Integrationsection.
2. Integrate with the Apple School Manager portal using the Workspace ONE UEM DEP wizard as described in Configure Apple School Manager at Apple School Manager Integration.
3. Sync Class Rosters you set up in Apple School Manager with the UEM console. For more information, see Sync Class Rosters in Apple School Manager Integration section.

4. Create device carts. For more information, see Create Device Carts for Shared iPads in Apple School Manager Shared Device Management section.

6. Assign carts and applications to each class. See Manually Manage Carts and Applications in Classes in Apple School Manager Shared Device Management section.
5. Map enrollment users to members for all teacher devices and other one-to-one devices and optionally map image URLs to students in the UEM console.
7. Enroll devices. See Device Enrollment section.

One-to-One Workflow

Use the following table as a reference for configuring one-to-one devices.

Table 2. Configure One-to-One Devices
1. Enable Education Functionality in Apple School Manager Integrationsection.
2. Integrate with the Apple School Manager portal using the Workspace ONE UEM DEP wizard as described in Configure Apple School Manager at Apple School Manager Integration.
3. Sync Class Rosters you set up in Apple School Manager with the UEM console. For more information, see Sync Class Rosters in Apple School Manager Integration section.

4. Map enrollment users to members for all teacher and any individual student devices in the UEM console as described in Map Members to Enrollment Users in Bulk in Apple School Manager One-to-One Device Management. Optionally, map image URLs to students.

5. Assign applications that were acquired through the Apple Volume Purchase Program to groups of users by class as described in Manage Applications for One-to-One DevicesOptionally, pre-assign applications. See Pre-Assign Applications for Shared iPads (Optional) section.
6.Enroll devices. See Device Enrollment section.