Onboarding requires end users to review and acknowledge training materials and videos before gaining full access to VMware Workspace ONE Content on their devices.

Single App Mode

Maximize Onboarding functionality, by configuring required content and pushing a single app mode profile to end-users devices. Once Onboarding completes, remove the profile to allow end users to access full device functionality.

Alternatively, configure Onboarding without single app mode to provide a more flexible experience for end users. In this set up end users cannot access the Workspace ONE Content until they view the required content, but they can still use their device.

  With Single App Mode Without Single App Mode
VMware Workspace ONE Content Locked in the Required Content View Locked in the Required Content View
Other Device Apps Inaccessible. The device remains locked in the Required Content View. Accessible. End users can still use their devices.

User Experience

Before you enforce content viewing, consider how these choices affect the end-user experience. For example, pushing required content to a device out in the field might confuse end users, resulting in help desk tickets. In general, on-boarding, or in a similar guided scenario, provides an appropriate level of context for the limited device behavior, reducing the likelihood of end-user confusion.

Also, consider the impact of deploying Workspace ONE Content in single app mode, as it restricts device functionality to a single app, in this case, Workspace ONE Content. If planning to remove the single app mode restriction at a set time, ensure that the end users does not access other apps. Also, ensure that the end users perform work related tasks on their devices while their devices are restricted.