This topic addresses the most frequently asked questions by users and administrators about the features of the Workspace ONE Content app for iOS and Android platforms.
The following are the available logging levels for iOS and Android
iOS:
Logging levels are managed by Workspace ONE SDK.
Admin can set it in App SDK settings.
Logging levels available are Error, Warning, Information, and Debug.
Targeted logging is also available which allows Admin to take logs on a time-based.
Record Debugs log option available for iOS app users.
Android:
Logging levels are managed by Workspace ONE SDK.
Admin can set it in App SDK settings.
Logging levels available are Error, Warning, Information, and Debug.
The following are the different options available for the iOS and Android users:
iOS:
Note - Once the logs are sent to the console or sent via email, they will be purged and subsequent Copy or Email logs will not work until new logs are generated.
Android:
Users need to navigate the App Setting
Below option is available for users:
Send feedback (Only to the beta user)
Email logs
Copy logs
The Content App supports the most recent version of the operating system along with the two versions prioir to it (latest version - 2). The latest suported versions are as follows:
The performance metric is available for Sync & Download. Users must put files for Auto Download type on a requirement basis. We support up to 3,000 files for optimal performance. No restriction is recommended for the On-Demand Download type.
Authentication for all Productivity Apps managed by Workspace ONE SDK.
Yes, Allow Write is deactivated by default. As a user, you cannot overwrite files inside Managed Content.
Yes, Allow Write is enabled by default. As a user, you can save inside Local Storage.
The following are the DLP settings available for the Content app:
The following are the deployment settings available for the Content app:
| iOS | |
|---|---|
| File types | Viewer |
| MS Word, Powerpoint, Excel, Text | Polaris |
| PSPDF | |
| Images | PhotoViewer |
| HTML, XML, ePub | WebView |
| Zip, Rar | ZipZap |
| 7Zip | PLzmaSDK |
| Android | |
|---|---|
| File types | Viewer |
| MS Word, Powerpoint, Excel, Text | Polaris |
| PSPDF | |
| Images | Polaris |
| HTML, XML | WebView |
| Zip,7Zip | 7zip-Jbinding-4android |
The following are the options available for iOS and Android:
iOS:
New File
Draft
Overwrite existing file
Android:
New File
Overwrite existing file
The following are the options available for iOS and Android:
iOS:
New File
Draft
Android:
Yes, you can assign files to multiple categories which can exist at the Parent or Child level. Users can access files in the assigned category.
No, you cannot deactivate. However, if there is no writable repository, + is hidden by default.
If the Download type is set to Automatic for the repository, then you cannot be able to delete files locally as well as from the server from within the Content app.
No, the Content App does not restrict any limit. You can set the File upload limit in Workspace ONE UEM and repository level by navigating to Settings > Admin > Storage > Storage Type > Content.
Workspace ONE Content only supports parallel download. Parallel upload is not supported by the Content App. The number of files that you can download varies depending on the platform.
iOS - 4 files at a time.
Android - 5 files at a time.
Yes, you can digitally sign PDF documents using the PIV-D Application. For more information, see Digitally sign the PDF Documents using the PIV-D application.
No. You cannot access the shared Google Drive files and folders.
Yes, admins can set the required name in the Content app setting. To do so, navigate to Workspace ONE UEM > All Settings > Content > Application > Workspace Content App.
| Repository | Copy | Move | Rename | Delete from server |
|---|---|---|---|---|
| Managed Content | Can Copy to Writable repository | Can not Move within or outside repos | No | No |
| Local Storage | Can Copy within and to Writable repository | Can Move within the same repo | Yes | NA |
| Admin Repos (SharePoint, NFS, WebDAV) | Can Copy within and to Writable repos | Can’t Move within or outside repos | No | Can delete only for NFS |
| Admin Repo (OneDrive for business oAuth, SharePoint O365 oAuth) | Can Copy within and to Writable repos | Can move files only and one at a time | Yes | Yes |
iOS: No. For more information, refer KB article.
Android: No, it is not possible to restrict imports from the native apps.
Only the iOS Content app supports the Dark mode appearance. To avail the dark mode, the user must change the device settings.
No, bookmarks and annotations are deleted when a file is updated.
The Content app supports Check-in and Check-out only for SharePoint repository.
The audio recording time limit is 1 hour.
iOS:
Android:
Note: These settings are available in the Workspace ONE UEM app SDK settings.
For more information, see Configure Document Extensions.
To enable Document Acknowledgment and set the timer, follow the following steps:
For more information, see Document Acknowledgment in Workspace ONE Content
Document Acknowledgement gets reset on update and the user needs to acknowledge the document again.
iOS: Yes, you can use long names by acivating a key value pair. iPad users must to the Display option to expanded.
Android: Yes, you can use long names by acivating a key value pair.
For more information, see Activate Full Name in Content
Yes, you must drag and drop with different apps to use the split view. Also, you can use only one instance of the content app at a time.
If you are an admin, you can deactivate the device’s Camera from the app SDK settings in Workspace ONE UEM.
If you are an admin, you can deactivate the Copy and Paste option from App SDK settings in UEM. Copy and Paste works by default between the productivity apps as they share a common clipboard which manages by Workspace ONE SDK.
The following are the advanced DLP settings for iOS:
For more information, see Set Advance DLP Restrictions on Workspace ONE Content
This is only applicable for iOS. Using the Advance DLP option, Admin can enable Allow Write and upload photos only for the repository (this is available from the Worksace ONE UEM 2209 onwards). Users cannot create or upload any other file to the repository.
This is only applicable for iOS. Using the Advance DLP option, Admin can set the value minimum as 1 and maximum as 40 (Available from UEM 2209 onwards). By default, the limit is 5.
To restrict users, you must add a file extension under Allow List or Deny List in Advanced Settings as per the requirement. It is not applicable for Local Storage.
The Custom CICO allows keeping common files from Managed Content intact if it is downloaded by any user whereas Default CICO reset App completely on CICO. This is only applicable for iOS.
iOS:
Android:
For more information, see Shared Devices.
iOS:
For more information, see Enable Staged Content Mode for Multi-User Devices.
This is not supported on the Android platform.
The Background Download option is supported on iOS (Beta only) and Android.
Note: The Background Download option is present behind the Feature flag which is available in app Settings > Advanced > Enable features > Background Download.
No, the Content app does not support Background Sync.
You cannot revert back to the previous version of the file in managed content.
Yes, the Content app supports RTL language.
iOS: Yes, you must use the Content app version 22.12. For more information, refer KB article.
Android: No, it is not supported on the Android platform.
To get the Carsh logs, you must Navigate to Settings App > Privacy & Security > Analytics & Improvements > Analytics Data.
.ips file gets generated for Content App if the crash happens - ContentLocker-timestamp-.ips. Check for the correct timestamp of the crash.
iOS:
Android:
You can view all the relevant KVPs here - Application Configurations for Workspace ONE Content. You must add KVP to the Worksace ONE UEM console by navigating to Settings > Apps > Settings and Policies > Settings.
You cannot deactivate the Allow Saving to Other Repositories option. It’s activated by default.
No, you cannot delete automatically downloaded file.
