Workspace ONE UEM enables you to create and deliver products, which contain device profiles, applications, and platform-specific installation instructions and conditions. These products follow a set of rules, schedules, and dependencies as guidelines for ensuring your devices remain up-to-date with the content they need.

Product provisioning encompasses the use of a relay server, which is an FTP(S), SFTP, or HTTPS server designed to work as a go-between for devices and the UEM console. Create these servers for each store or warehouse to store content to distribute to your devices.

Another product provisioning feature is the staging methods of enrollment. Depending on the platform and device manufacturer, you can perform sideload and barcode staging that quickly enrolls a device and downloads the Workspace ONE Intelligent Hub, Wi-Fi profile, and any other important content.

As this guide focuses on the functionality provided by product provisioning, it does not contain all the features and functionality that Workspace ONE UEM offers for managing devices of any specific platform.

Visit and search for the Platform Guide of your choice. For more information on general MDM and UEM console functionality, see the Managing Devices Documentation and Console Basics Documentation available on

Supported Devices, OS, and Agents, Product Provisioning

The product provisioning functionality in Workspace ONE UEM supports different devices and operating systems. The available functionality changes based on the supported rugged device.

Workspace ONE UEM supports product provisioning for devices with the following operating systems.


  • Android Legacy devices running Android 5.0 and later with Workspace ONE Intelligent Hub.
  • Android Enterprise Work Managed devices running Workspace ONE Intelligent Hub.
  • macOS 10.7 Lion+ devices:


  • MacBook Pro
  • MacBook Air
  • Mac Mini
  • iMac
  • Mac Pro
Note: For macOS environments, VMware recommends the use of feature sets such as Software Distribution for distributing applications, Script Resources for delivering scripts, and Freestyle Orchestrator for complex workflows containing several steps, as supported. These feature sets often provide improved scalability, telemetry, and flexibility compared to product provisioning.

QNX Devices

  • QNX 6.5 devices.

Windows Desktop and Windows Rugged

  • Windows CE 5, 6, and 7.
  • Windows Mobile 5.x/6.1/6.5 (Professional and Standard).
  • Windows Embedded 6.5.
    • Motorola and Zebra Windows Rugged devices require the Rapid Deployment Client v2.0+ for barcode staging.
  • Windows devices with Workspace ONE Intelligent Hub installed.