You can target individual devices to collect their provisioning job logs.

Procedure

  1. Navigate to Groups & Settings > All Settings > Admin > Diagnostics > Logging.
  2. Select the Enabled slider for each component and Scheduled Services for which you want to collect data.
  3. Scroll down to the Targeted Logging section, Enable the Targeted Logging slider, and complete the settings.
    Setting Description
    Organization Groups Select the organization groups where the devices reside.
    Device IDs Enter the device IDs for which you want to enable targeted logging. Use commas to separate multiple device IDs.
    File Storage Impersonation Enabled Enable if you are using a file storage server to store these targeted logs and enter the appropriate authentication credentials.
    File Path Enter the path and filename of the LOG file where you want the data saved.
    File Storage Impersonation User Name

    This option appears only when File Storage Impersonation Enabled is selected.

    Enter the user name of the storage server where you targeted logs are saved.

    File Storage Impersonation Password

    This option appears only when File Storage Impersonation Enabled is selected.

    Enter the corresponding password of the user name of the storage server where you targeted logs are saved.

    Test Connection (button)

    This button tests various possible scenarios which the logging process uses and makes sure it is working as expected.

  4. Save to apply Targeted Logging.

What to do next

For Android and Windows Rugged only, you can target an individual device for troubleshooting purposes. See Target a Device Log Level for Troubleshooting Purposes, Android and WinRugg.