You can enable the collection of pull service logs by taking the following steps.

Adjust how often the pull service logs are sent to the content pull endpoint by editing the number of minutes configured for the "performSystemTaskIntervalMin" setting in the appsettings.json file. This file is located in the pull service machine's \Bin folder.

Procedure

  1. Navigate to Devices > Provisioning > Relay Servers > List View.
  2. Select the radio button above the Edit icon on the relevant Pull Server.
  3. Select the More Actions button and select Pull Logging.
  4. Enable the Collect Log File check box, enter the Start Date and End Date, then select Save.

Results

Pull service logging is enabled for the time period entered.

What to do next

Completed logs can be found on the Workspace ONE UEM console server under x:\Airwatch\Logs\ContentPull\RSid\ replacing 'x' for the actual drive letter of your environment. SaaS environments must contact Support for further assistance.