You can manage devices you have provisioned products onto using the tools and features included with Workspace ONE UEM, such as Device Details, Enterprise Reset, Advanced Remote Management, and much more.

The features presented in the topics that follow are specific to devices associated with product provisioning, including Windows Rugged, QNX, and others. For information about device management or the Workspace ONE UEM Console in general, see VMware Workspace ONE Managing Devices and VMware Workspace ONE Console Basics.

Device Details

The Device Details page displays detailed device information and lets you quickly access user and device management actions.

You can access the Device Details page by selecting a device's Friendly Name from the Device Search and Device List View pages. You can also use one of the available Dashboards or any of the available search tools with the Workspace ONE UEM console.

From the Device Details page, you can access specific device information broken into different menu tabs. Each menu tab contains related device information depending on your Workspace ONE UEM deployment.

Workspace ONE Assist

Workspace ONE Assist, previously named Advanced Remote Management (ARM), allows you to connect remotely to end-user devices so you can help with troubleshooting and maintenance. The Assist Server facilitates communication between the Workspace ONE UEM and the "host" device.

For more information, see VMware Workspace ONE Assist Documentation.