Use the Device Details page in Workspace ONE UEM powered by AirWatch to track detailed device information for Windows Desktop devices and quickly access user and device management actions.

You can access Device Details by selecting a Friendly Name from the Device List View, using one of the Dashboards, or with any of the search tools.

From the Device Details page, you can access specific device information broken into different menu tabs. Each menu tab contains related device information depending on your Workspace ONE UEM deployment.

Windows Notification Service Details

You can see the status of device communication with the Windows Notification Service(WNS) from the Network tab of the Device Details page. The WNS supports sending your devices notifications. If a device is not currently online, the service caches the notifications until the device connects again.

The WNS statuses include the following:
  • WNS Server Status - displays the state of your WNS server.
  • Last WNS Renewal Request - The date and time of last attempt made to renew the Windows Notification Services (WNS) connection with the device. This connection allows Workspace ONE UEM to query and push policies to the device (Networking, Battery Sense, and Data Sense conditions permitting). For more information on WNS, refer to https://docs.microsoft.com/en-us/windows/client-management/mdm/push-notification-windows-mdm.
  • Next WNS Get Request: - The date and time of the next scheduled attempt to renew the connection between WNS and the device.
  • WNS Channel URI - The WNS communication endpoint that devices and Workspace ONE UEM use. This endpoint uses the following format: https://*.notify.windows.com/?token=_{TOKEN}

More Actions

The More Actions drop-down on the Device Details page enables you to perform remote actions over the air to the selected device.

The actions vary depending on factors, such as Workspace ONE UEM console settings or enrollment status.
  • Apps (Query) – Send an MDM query command to the device to return a list of installed applications.

    The Apps (Query) action requires an active enrolled user login.

  • Certificates (Query) – Send an MDM query command to the device to return a list of installed certificates.

    The Certificates (Query) requires an active enrolled user login.

  • Change Organization Group – Change the device's home organization group to another existing OG. Includes an option to select a static or dynamic OG.

    If you want to change the organization group for multiple devices at a time, you must select devices for the bulk action using the Block selection method (using the shift-key) instead of the Global check box (next to the Last Seen column heading in the device list view).

  • Change Passcode - Change the device password on a Windows Desktop device enrolled with a basic user. This menu item does not support directory services. When you select to use this option, Workspace ONE UEM generates a new password and displays it in the Workspace ONE UEM console. Use the new password to unlock the device.
  • Delete Device – Delete and unenroll a device from the console. Sends the enterprise wipe command to the device that gets wiped on the next check-in and marks the device as Delete In Progress on the console. If the wipe protection is turned off on the device, the issued command immediately performs an enterprise wipe and removes the device representation in the console.
  • Device Information (Query) – Send an MDM query command to the device to return information on the device such as friendly name, platform, model, organization group, operating system version, and ownership status.
  • Device Wipe – Send an MDM command to wipe a device clear of all data and operating system. This action cannot be undone.
  • Edit Device – Edit device information such as Friendly Name, Asset Number, Device Ownership, Device Group Device Category.
  • Enterprise Reset – Enterprise Reset a device to factory settings, keeping only the Workspace ONE UEM enrollment.

    Enterprise Reset restores a device to a Ready to Work state when a device is corrupted or has malfunctioning applications. It reinstalls the Windows OS while preserving user data, user accounts, and managed applications. The device will resync auto-deployed enterprise settings, policies, and applications after resync while remaining managed by Workspace ONE.

  • Enterprise Wipe – Enterprise Wipe a device to unenroll and remove all managed enterprise resources including applications and profiles. This action cannot be undone and re-enrollment is required before Workspace ONE UEM can manage this device again. This device action includes options to prevent future re-enrollment and a Note Description text box for you to add information about the action.

    Enterprise Wipe is not supported for cloud domain-joined devices.

  • Force BIOS Password Reset – Force the device to reset the BIOS password to a new auto-generated password.
  • Lock Device – Send an MDM command to lock a selected device, rendering it unusable until it is unlocked.
    Important: When locking a device, an enrolled user must be signed into the device for the command to process. The lock command locks the device and any user signed in must reauthenticate with Windows. If an enrolled user is signed-in to the device, a lock device command locks the device. If an enrolled user is not signed in, the lock device command is not processed.
  • Query All – Send a query command to the device to return a list of installed applications (including Workspace ONE Intelligent Hub, where applicable), books, certificates, device information, profiles, and security measures.
  • Reboot Device – Reboot a device remotely, reproducing the effect of powering it off and on again.
  • Remote Management – Take control of a supported device remotely using this action, which starts a console application that enables you to perform support and troubleshoot on the device.
  • Repair Hub - Repair the Workspace ONE Intelligent Hub on Windows 10 devices to re-establish communication between the console and the device.

    Certain events might impact the communication between the device and the console. Some examples are stopping key Workspace ONE UEM services, removing or the corruption of Workspace ONE Intelligent Hub related files, and the failing of upgrades of Workspace ONE Intelligent Hub components due to network interruptions.

    The Repair Hub command takes steps to remediate these issues. After the Hub is successfully repaired, it checks for commands to recover HMAC. If there were HMAC errors, it automatically recovers HMAC. The Repair Hub also checks for a version upgrade. If an update is detected and is automatic, the updates to the Hub are enabled, and the Hub is upgraded.

  • Request Device Log – Request the debug log for the selected device, after which you can view the log by selecting the More tab and selecting Attachments > Documents. You cannot view the log within the Workspace ONE UEM console. The log is delivered as a ZIP file that can be used to troubleshoot and provide support.

    When you request a log, you can select to receive the logs from the System or the Hub. System provides system-level logs. Hub provides logs from the multiple agents running on the device.

  • Security (Query) – Send an MDM query command to the device to return the list of active security measures (device manager, encryption, passcode, certificates, and so on).
  • Send Message – Send a message to the user of the selected device. Select between Email, Push Notification (through AirWatch Cloud Messaging), and SMS.
  • View BIOS Password – View the BIOS password for the device that the Workspace ONE UEM console auto-generated. You see the Last Password Applied and the Last Password Submitted.