Occasionally there are conflicting products provisioned to devices due to similar grouping in smart groups and custom attributes in Workspace ONE UEM powered by AirWatch. Product Sets allow you to group conflicting products and rank the products based on business needs.

Product Sets Basics

Product sets contain multiple products that you want to keep mutually exclusive. Product sets are useful for situations where the products contained inside the product set are meant only for specific devices within the parameters set by the rules engine using custom attributes.

The products in the product set follow a hierarchy based on ranking according to business needs. From a given product set, a device receives only one product that applies to the device. This product is the highest ranked among devices that meet the smart group and custom attribute rules criteria. After a device receives a product from a product set, the device will not receive any other products from the set unless the rank of a subsequent product is elevated or a new product is created in the set with a higher rank.

Important: A product must exist as either a standalone product or as part of a product set. The product set ensures the integrity of mutual exclusivity of products for a given device.