The answers to some of the questions regarding Workspace ONE Send and the troubleshooting steps to follow in case of an error are listed here.

What if the Workspace ONE Send app not being listed out within the Workspace ONE Boxer?

(Android Only) Verify and confirm if 'com.airwatch.vmsend' is being whitelisted in the Workspace ONE Boxer profile settings on the UEM console for the Workspace ONE Send app to appear within Workspace ONE Boxer.

  What if the Workspace ONE Boxer shows error message while opening an attachment into Workspace ONE Send?

Verify the Azure Policy 'Allow app to receive data from other apps'. If the policy is set to false and user tries to open file in O365 app from Workspace ONE Boxer through Workspace ONE Send, Workspace ONE Boxer shows error message.

  Unable to save the document from Workspace ONE Boxer that is received from Workspace ONE Send onto device storage.

Verify the Azure Policy 'Prevent Save As'. If the policy to save in O365 app is restricted, then the user receives an error 'Your administrator does not allow saving to Personal Locations'.

  Unable to share files to Workspace ONE Boxer through Workspace ONE Send.

Verify the Azure Policy 'Allow App to send data to other apps'. If the policy is set to false and when user tries to send the file from O365 app to Workspace ONE Boxer through Workspace ONE Send, user cannot share files.

  Receiving an error message 'No apps found' while opening an attachment from Workspace ONE Boxer through Workspace ONE Send.

Send only forwards compatible file to office apps.

  All the apps are being listed when sharing the document from O365 app into Workspace ONE Boxer through Workspace ONE Send and able to save the attachment to Personal Location.

When the Workspace ONE Send app is not registered and not honoring the Microsoft Azure policies, this issue occurs. Try re-registering the app.