Service Applications are apps downloaded in conjunction with the Workspace ONE Intelligent Hub depending on a certain functionality needed by the customer. The two service apps deployed are the 'AirWatch Launcher' and 'Telecom Sampler'. This section will detail how to deploy these settings.

What can you do with Service Applicatiosn Settings page

To access the Service Application settings navigate to: Groups & Settings > All Settings > Devices & Users > Android > Service Applications.

  • Configure settings for Workspace ONE Launcher

  • Configure settings for Telecom management

Determine your Organization group hierarchy

Before you review and modify the settings, understand the two types of inheritance/override options for the organization group hierarchy available at the top and bottom of the settings page and determine your choice. For more information about these settings, see Override Versus Inherit Setting for Organization Groups.
  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.
Setting Description
Require Service App Select to ensure end users get the Service App.
Push Service App from Play Store Select to install the OEM service through the Google Play Store before or during enrollment. Pushing the Service App simplifies enrollment for your end users by removing the need to accept "unknown sources" during the enrollment process.
Download Folder Provide a location for the file download. This option only appears if Push Service App from Play Store is deactivated.
Always use the Latest Version of Telecom Sampler Select to use latest or de-select to choose a specific Telecom Sampler Version.
Telecom Sampler Version Select the desired Telecom Sampler version.
Always use the Latest Version of AirWatch Launcher Select to use latest or de-select to choose a specific AirWatch Launcher Version. Once this setting is enabled, it applies across all devices you have enrolled into Workspace ONE UEM using Launcher.
AirWatch Launcher Version Select the desired Launcher version.