As an admin, you can use the Apple Care settings page to manage options related to Workspace ONE UEM integration with AppleCare.

The path to the settings page on the UEM console is Groups & Settings > All Settings > Device & Users > Apple > AppleCare.

What can you do with the AppleCare settings page?

You must have a valid GSX User ID assigned to edit this page.

With the Workspace ONE AppleCare settings page, you can:

  • Set the options related to Workspace ONE UEM integration with AppleCare.

Determine your Organization group hierarchy

Before you review and modify the settings, understand the two types of inheritance/override options for the organization group hierarchy available at the top and bottom of the settings page and determine your choice. For more information about these settings, see Override Versus Inherit Setting for Organization Groups.
  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.

The options available are:

Setting Action
GSX User ID Enter the account user ID.
GSX Password Enter the account password.
Sold-to Account Number Enter the 10-digit service account number. This account number can be found in the GSX portal at the bottom of the web page.
Time Zone Use the drop-down menu to select the appropriate time zone.
Language Use the drop-down menu to choose a language.