As an admin, you can configure the settings on the Email (SMTP) settings page for sending emails from the Workspace ONE UEM console to the enrolled device users.

What can you do with the Email (SMTP) Settings Page?

The path to the settings page on the UEM console is Groups & Settings > All Settings > System > Enterprise Integration > Email (SMTP).

Determine your Organization group hierarchy

Before you review and modify the settings, understand the two types of inheritance/override options for the organization group hierarchy available at the top and bottom of the settings page and determine your choice. For more information about these settings, see Override Versus Inherit Setting for Organization Groups.
  • Current Setting - Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.
  • Child Permission - Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.

Email SMTP Settings

Setting Description
Server Enter the address of the SMTP server.
Enable SSL Select to enable Secure Socket Layer security for the email communication.
Port Enter the port value. The default port for SMTP server is 25.
Requires Credentials Select to enable basic authentication for sending outgoing mails.
Username Enter the username of an account that has the permission to send outgoing mails in the applicable fields.
Password Enter the password of an account that has the permission to send outgoing mails in the applicable fields.
Timeout in Seconds Enter the time (in seconds) that the Workspace ONE server awaits response from the SMTP server after which the session expires.
Sender's Name Enter the display name for the outgoing mails.
Sender's Email Address Enter email address for sending outgoing mails.
  • Test Connection – Select this to check if Workspace ONE is able to communicate with the SMTP server that you have entered in the above field.