As an admin, you must enter the mandatory fields in the SMS settings page to enable Workspace ONE UEM to communicate using SMS with mobile devices for purposes like user or device activation messages.

What can you do with the SMS settings page?

The path to the settings page on the UEM console is Groups & Settings > All Settings > System > Enterprise Integration > SMS.

Determine your Organization group hierarchy

Before you review and modify the settings, understand the two types of inheritance/override options for the organization group hierarchy available at the top and bottom of the settings page and determine your choice. For more information about these settings, see Override Versus Inherit Setting for Organization Groups.
  • Current Setting - Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.


Setting Description
SMS Select to enable Workspace ONE UEM to send short message service (SMS) messages to supported devices.
Gateway Type

You must have an account with a 3rd party SMS Gateway provider. Select the 3rd party SMS Gateway provider from the drop-down menu.

The options presented may change based on the Gateway Type selection made. Not all options are documented below for all Gateway Type selections. For more information about these options, contact your 3rd party Gateway provider representative.

Nickname Enter the nickname for the SMS Gateway Account.
Username Enter the username used to authenticate the sender with the SMS provider.
Password Enter the password to complete the authentication of the sender with the SMS provider.
  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.
  • Test Connection – Use the Test Connection button to ensure successful communication between the Workspace ONE UEM console and the mobile device.