The Telecom Wizard guides you through the initial setup of your telecom settings. Access the Telecom Wizard by selecting Telecom from the main menu in the Workspace ONE UEM console. Unlike Telecom Foundational, summary of the Telecom Management configuration is seen in Telecom Advanced.

The telecom settings determine the types of data to collect and from whom to collect it, before creating and assigning telecom plans.

Configure Telecom Management

You must configure the Workspace ONE Intelligent Hub Settings and telecom- specific Privacy Settings for both Apple iOS and Android platforms from the Telecom Management wizard.
  1. Navigate to Telecom > Configure. The Telecom Settings page appears.
  2. Configure the telecom data you want to collect for each supported platform. Select Next.

    Workspace ONE UEM uses the Workspace ONE Intelligent Hub originally downloaded to the devices for enrollment purposes to collect telecom data from iOS and Android devices when telecom data collection is activated. The Hub runs in the background without the end-user interaction. You can only collect Cellular Data Usage from both iOS and Android devices.

  3. Select Next. The available Privacy settings exclusive to telecom data appears.
  4. Configure the privacy settings by specifying the telecom usage data to be collected and displayed in the UEM console.
    The settings may take a few hours to take effect.
    1. Select by telecom data element, and also by device ownership.

      For example, you can collect and display Roaming status for Corporate-Dedicated and Corporate-Shared devices, but ignore it for Employee-Owned devices.

    2. Configure the telecom privacy settings in the UEM console.
      • Carrier/Country Code
      • Roaming Status 
      • Cellular Data Usage 
    3. Place the pointer over the applicable radio button to run a selection pop-up window.
    4. Select the icon representing how to manage telecom data collection for the specific element and device ownership pairing.

      Gray dot iconCollect And Display

      Gray semi dot iconCollect Do Not Display

      White circle with a gray outline icon Do Not Collect

  5. Select Next. The Summary page appears.
  6. Select Save & Close to save the settings and return to the Telecom Management Settings page. Select Save and View Plans to create and manage telecom plans.

    You can deactivate the Wizard in two ways:

    • Proceed through the steps to complete the initial setup as detailed in this section. When you select Finish, the Wizard deploys your setup and turns itself off.
    • Select Don't show this message again and close the Wizard.

Cellular Settings Configuration

You can set the roaming and hotspot settings for devices in your organization groups by configuring the Default Cellular Settings in the UEM console.
  1. Navigate to Devices > Device Settings > Devices & Users > Apple > Apple iOS > Managed Settings > Default Managed Settings.
  2. Configure which devices the settings affect according to ownership type, including Corporate - Dedicated, Corporate - Shared, Employee Owned and Unknown.
  3. Activate or deactivate the required settings.
    • Voice Roaming (iOS 14+)
    • Data Roaming (iOS 14+)
    • Personal Hotspot (iOS 14)
    • Activation Lock (iOS 14 and Supervised)
  4. Select Save to save the settings to devices in the current organization group.

Configure Default Roaming Settings Override for iOS

You can override the default settings for an iOS device and modify the device's roaming permissions. Modifying the default iOS settings to manage roaming status does not apply a permanent restriction. If needed, end users can still manually change these settings.

To override default settings for modifying roaming permissions for an individual iOS device.
  1. Navigate to Devices > List View. Filter by Platform to locate your desired device. Select the device's Friendly Name to view the Details View page.
  2. Select More > Managed Settings.
  3. Select the Enable or Disable radio button to override current Voice Roaming Allowed, Data Roaming Allowed, and Personal Hotspot Allowed settings.
  4. Click Save.