The Telecom Wizard guides you through the initial setup of your telecom settings. Access the Telecom Wizard by selecting Telecom from the main menu in the Workspace ONE UEM console. Unlike Telecom Foundational, summary of the Telecom Management configuration is seen in Telecom Advanced.

The telecom settings determine the types of data to collect and from whom to collect it, before creating and assigning telecom plans.

Configure Telecom Management

You must configure the Workspace ONE Intelligent Hub Settings and telecom- specific Privacy Settings for both Apple iOS and Android platforms from the Telecom Management wizard.
  1. Navigate to Telecom > Configure. The Telecom Settings page appears.
  2. Configure the telecom data you want to collect for each supported platform. Select Next.
    • Apple iOS – Workspace ONE UEM uses the Workspace ONE Intelligent HubWorkspace ONE Intelligent Hub originally downloaded to the device for enrollment purposes to collect telecom data from iOS devices when telecom data collection is enabled. The Hub runs in the background without the end-user interaction. You can only Collect Cellular Data Usage from iOS devices.
    • Android – Workspace ONE UEM uses a Telecom Service App to collect telecom data from Android devices. This application is installed automatically upon device enrollment when telecom is enabled and runs in the background without the end-user interaction. The three types of telecom data collected from Android devices are Call Logs, SMS Logs, and Cellular Data Usage.
  3. Select Next. The available Privacy settings exclusive to telecom data appears.
  4. Configure the privacy settings by specifying the telecom usage data to be collected and displayed in the UEM console.
    The settings may take a few hours to take effect.
    1. Select by telecom data element, and also by device ownership.

      For example, you can collect and display Roaming status for Corporate-Dedicated and Corporate-Shared devices, but ignore it for Employee-Owned devices.

    2. Configure the telecom privacy settings in the UEM console.
      • Carrier/Country Code
      • Roaming Status 
      • Cellular Data Usage 
      • Call Usage 
      • SMS Usage 
    3. Place the pointer over the applicable radio button to run a selection pop-up window.
    4. Select the icon representing how to manage telecom data collection for the specific element and device ownership pairing.

      Collect And Display

      Collect Do Not Display

      Do Not Collect

  5. Select Next. The Summary page appears.
  6. Select Save & Close to save the settings and return to the Telecom Management Settings page. Select Save and View Plans to create and manage telecom plans.

    You can disable the Wizard in two ways:

    • Proceed through the steps to complete the initial setup as detailed in this section. When you select Finish, the Wizard deploys your setup and turns itself off.
    • Select Don't show this message again and close the Wizard.

Configure Telecom Management - Blackberry

Unlike other mobile devices where telecom data collection is enabled using Hub Settings, BlackBerry devices use a dedicated profile deployed to the device from Workspace ONE UEM to manage telecom data collection.
  1. Navigate to Devices > Profiles > List View.
  2. Select Add and select BlackBerry as the platform for the profile.
  3. Configure the General settings for the profile to specify how the profile is deployed and which devices receives it.
  4. Select the Telecom payload and select Configure to set the required settings.
    Settings Description
    Redirect 411 Enter a phone number for the device to call if the end user dials 411.
    Sample Enabled Select this check box to enable SMS message sampling for time and destination.
    Track Content Enabled Select this check box to enable SMS message sampling for content.
    Number of Sampled Calls Enter the number of calls to be completed prior to the device sending call data to Workspace ONE UEM for reporting purposes.
    Number of Sampled SMS Enter the number of SMS messages to be sent prior to the device sending SMS data to Workspace ONE UEM for reporting purposes.
  5. Select Save to add the profile to Workspace ONE UEM or Save & Publish to add the profile and immediately deploy it to applicable BlackBerry devices.

    An alternate way to configure Hub settings and privacy settings for Telecom Management is to navigate to the iOS Hub Settings, Android Hub Settings, Device Privacy Settings separately and configure it.

    Note: You must configure the Telecom Management settings that determines the types of data to collect and from whom to collect it, before creating and assigning telecom plans.

Cellular Settings Configuration

You can set the roaming and hotspot settings for devices in your organization groups by configuring the Default Cellular Settings in the UEM console.
  1. Navigate to Devices > Device Settings > Devices & Users > Apple > Apple iOS > Managed Settings > Default Managed Settings.
  2. Configure which devices the settings affect according to ownership type, including Corporate - Dedicated, Corporate - Shared, Employee Owned and Unknown.
  3. Enable or disable the required settings.
    • Voice Roaming (iOS 5+)
    • Data Roaming (iOS 5+)
    • Personal Hotspot (iOS 7)
    • Activation Lock (iOS 7 and Supervised)
  4. Select Save to save the settings to devices in the current organization group.

Configure Default Roaming Settings Override for iOS

You can override the default settings for an iOS device and modify the device's roaming permissions. Modifying the default iOS settings to manage roaming status does not apply a permanent restriction. If needed, end users can still manually change these settings.

To override default settings for modifying roaming permissions for an individual iOS device.
  1. Navigate to Devices > List View. Filter by Platform to locate your desired device. Select the device's Friendly Name to view the Details View page.
  2. Select More > Managed Settings.
  3. Select the Enable or Disable radio button to override current Voice Roaming Allowed, Data Roaming Allowed, and Personal Hotspot Allowed settings.
  4. Click Save.

Prevent Roaming for Android (Legacy)

Specific roaming functionality can be prevented only on supported platforms and operating system versions.

Each roaming functionality listed in the Restrictions payload screen supports specific android legacy devices. The supported devices are listed to the right of these roaming functionalities.
  1. Navigate to Devices > Profiles & Resources > Profiles.
  2. Select Add and then select Add Profile.
  3. Select Android (Legacy) as the platform for the profile.
  4. Configure the General settings for the profile to specify how the profile is deployed and which devices receive it.
  5. Select the Restrictions payload from the left menu and select Configure.
  6. Scroll down to Roaming and select the applicable check boxes to allow/prevent the following roaming functions.
    • Allow Data Usage on Roaming
    • Allow Automatic Sync on Roaming
    • Allow Roaming Voice Calls
  7. Select Save to add the profile to Workspace ONE UEM or Save & Publish to add the profile and immediately deploy it to applicable Android devices.
    Note: Roaming for Android (non-legacy) devices can be prevented by selecting the value for the Roaming Approved setting as Not Approved while creating a telecom plan.