Telecom Foundational users cannot configure and assign telecom plans. Workspace ONE UEM pre-configures the usage limits, and can be viewed in the Dashboard. Contact Workspace ONE UEM support to discuss the best Telecom solution for your organization.

Individual and Pooled Plans

You can configure telecom plans for individual or pooled usage. You can view the plan type when you create or edit a plan, and when you view the usage details. When you create limits for individual plans, the usage limits apply to the assigned device.

For example, if you set the voice limit to 1,000 minutes, then that may mean 1,000 minutes per device registered within the plan. Pooled plans share usage for all devices that are registered. If you set a voice limit of 1,000 minutes, then all devices registered shares these minutes. Individual and pooled plans can be configured for voice, message, and data plan limits.

Telecom Plan List

The Telecom Plan List allows you to view, edit, or manage Telecom plans. Navigate to Telecom > Plan List to view the list of available plans.

The general columns for the plan list are listed in the table below.
Setting Description
General Info Displays the plan name, country, and carrier.
Voice Limit Displays the total number of voice minutes used for all devices in the plan.
Message Limit Displays the number of messages used for all devices in the plan.
Data Limit Displays the data used in MB or GB per device for individual plans.
Voice Utilization Displays the number of minutes used for all devices enrolled in the plan.
Message Utilization Displays the number of messages used for all devices enrolled in the plan.
Data Utilization Displays the total data usage for all devices enrolled in the plan. Data utilization is calculated for the current billing cycle based on monthly usage for all devices enrolled in the plan.
Billing Cycle Resets Shows the date the billing cycle resets.
Active/Assigned Details how many devices are active or assigned within the plan.

For pooled plans, the voice, message, and data limit columns show as Shared limits between all devices.

If the voice, message, and data plans are pooled plans, the utilization columns for each shows a percentage of used data between all devices (the limit is shown in parentheses).

Create a Telecom Plan

Use Workspace ONE UEM Telecom Management functionality to create and assign the telecom plans both to currently enrolled devices and to any devices yet to be enrolled. Configure plans with specified carriers, usage limits, peak usage intervals, and billing cycle dates.

You can allocate mobile assets to plans through device search, list entry, or bulk upload. For devices with no assigned telecom plan, use automated rule-based dynamic assignment to assign plans by country, carrier, organization group, and user group. Once configured and assigned, compliance policies can be enforced for telecom plans.

  1. Navigate to Telecom > Plan List and select Add a Plan or select the check box next to a current plan.
  2. Select Copy to copy the details of an existing plan.
  3. Configure the Telecom plan details.
    Setting Description
    Plan Name Enter a name for the telecom plan.
    Country Select the country in which the telecom plan originates.
    Carrier Select the name of the mobile service provider for the telecom plan.
    Roaming Partners* Add roaming partners so that connections to listed networks do not trigger roaming status and count as normal usage for the plan. Select All Carriers to whitelist all carriers available in your country.

    *The roaming partner feature can whitelist the status of iOS and GSM/LTE Androids.

  4. Configure the Telecom Plan Limits.
    1. For voice, data, and messages, select the Individual Plan or Pooled Plan to set whether the data usage limits apply for individual or pooled data plans.
      • For individual plans, the usage applies to each device in the plan.
      • For pooled plans, admins can specify the threshold of usage or an unlimited amount of usage to be shared among all devices in the plan. Plan usage can contain only up to 2048 GB.
    2. For voice and SMS usage, select which direction of usage is monitored.
    These selections allow Workspace ONE UEM to collect and display the usage information for which you are billed in your country or region.
    Setting Description
    Voice Limit

    Enter the maximum number of minutes allowed per billing cycle. Select the Unlimited check box if there is no voice limit.

    Select the Usage Type based on what usage is billed in your region or country:

    • Select Total to monitor usage for all incoming and outgoing calls.
    • Select Outgoing to monitor usage only for outgoing calls.
    • Select Incoming to monitor usage only for incoming calls.
    Message Limit

    Enter the maximum number of text messages allowed per billing cycle. Select the Unlimited check box if there is no messaging limit.

    Select the Usage Type based on what usage is billed in your region or country:

    • Select Total to monitor all messages, incoming, and outgoing.
    • Select Outgoing to monitor only outgoing messages.
    • Select Incoming to monitor only incoming messages.
    Data Limit Enter the maximum data usage allowed per billing cycle in either megabytes or gigabytes and use the drop-down menu to select MB or GB, as needed. Select the Unlimited check box if there is no data limit.
  5. Configure the Telecom plan Billing Details.
    Settings Description
    Peak Voice Time Interval Use the drop-down menu to set the time-frame that Workspace ONE UEM monitors for voice usage, or select the No Peak Interval check box if you like Workspace ONE UEM to monitor for calls made throughout the day.
    Billing Cycle Resets Use the drop-down menu to select which calendar day of each month resets the monthly billing cycle for the telecom plan. All usage and telecom-related compliance rules reset on the selected day each month.
    Roaming Approved Use the drop-down menu to specify if roaming internationally is allowed for the telecom plan. This helps Workspace ONE UEM to accurately graph the device in the dashboard to show the approval status of any currently roaming devices.
  6. Select Save to add the telecom plan to Workspace ONE UEM or Save & Assign to add the plan and immediately assign it to devices.

    If you select Save & Assign, skip to step 4 of Configure a Static Assignment.

    The limits can be changed but the plan type (individual or pooled) cannot be changed.

Configure a Dynamic Assignment

Dynamic assignment is a feature that automatically assigns the telecom plans to enrolled devices that do not have a current plan, unless Allow Plan Replacement is selected. The telecom plan is dynamically assigned to the devices based on the criteria you determine while creating the dynamic assignment rules.
  1. Navigate to Telecom > Dynamic Assignment and then select Add.
  2. Configure the settings mentioned in the table below.
    Settings Description
    Rank

    The sequence in which Workspace ONE UEM checks and assigns the dynamic rule against the enrolled devices. Workspace ONE UEM checks if the device meets the criteria of the rule with Rank 1. If the criteria does not match, then Workspace ONE UEM checks the same device against the rule with Rank 2. When all the criteria match, the device is assigned to the associated telecom plan.

    The rank is automatically populated when new rules are created.

    Organization Group The devices enrolled to the selected organization group are assigned with the telecom plan.
    User Group The devices enrolled to the selected user group are assigned with the telecom plan.
    Country/Carrier The devices with the selected carrier for the selected Country is assigned with the plan.
    Plan The telecom plan to be assigned to the device.
    Actions Select Delete Rule in the column of any rule to remove it from the dynamic assignment list.
    Allow Plan Replacement Check this box to allow the UEM console to reassign devices based on changes in any of the above criteria. When a device's plan is replaced, the device's stored usage history is removed.
  3. Select Save.

Configure a Static Assignment

To your telecom assets, you can manually assign the telecom plans that you created and saved to Workspace ONE UEM.
  1. Navigate to Telecom > Plan List.
  2. Locate the telecom plan you want to assign. Select the check box to the left and select Assign to edit its current assignment.

    From this view, you can view, edit, copy, or delete the telecom plan by selecting the appropriate button if allowed.

  3. Select Add Assets.
  4. Select the telecom plan assignment method.
    Setting Description
    Batch Import Enter a name and description for the assignment and upload a CSV file containing the applicable asset information.
    Insert Asset List Enter a list of Integrated Circuit Card Identifiers (ICCIDs) representing applicable devices separated by commas manually. Hardware identifiers (IMEI) may be used as an alternative where removable SIM cards do not apply.
    Search for Assets Use the drop-down menus to select a specific platform, model, device ownership type, organization groups, or User Groups.
  5. Select Next. The window displays which assets reflect your assignment criteria.
  6. Select the check box to the left of each asset to be assigned to the telecom plan and then select Save.

Manage Telecom Plans

Once a plan is created, you can manage the plan in the Plan List using the available actions for each plan. You can View, Edit, Assign, Copy, or Delete each plan. All the plans in the list, if selected, can be deleted at once.
  1. Select the pencil icon to Edit the plan.
  2. Click anywhere in the line item to View the plan.
  3. Select the check box for a single plan to perform any action.
  4. Select the checkboxes relevant to multiple plans to Delete in bulk.