You can change the log levels for the Proxy component in the Workspace ONE UEM console by navigating to Groups & Settings > All Settings > System > Enterprise Integration > VMware Tunnel > Configuration > Advanced. In cases where communication between the VMware Tunnel and AWCM or API breaks, you can still change the log level.


  1. Edit the /opt/vmware/tunnel/proxy/conf/logback.xml file.
  2. Change <root>log-level=VALUE to DEBUG and Save on file.
  3. Stop and Start the service.
  4. Revert changes and restart the proxy service when finished.