VMware Tunnel Troubleshooting and Support section helps you resolve VMware Tunnel deployment issues. Troubleshooting VMware Tunnel using the Tunnel_snap UtilityThe tunnel_snap utility collects all the necessary diagnostic data that might be required for troubleshooting your VMware Tunnel deployment. This utility helps troubleshooting by reducing the back and forth communication with support and saves time. Troubleshooting VMware Tunnel using the UAG web UIThe UAG web UI offers a simple way to check the service availability and collect all the UAG log files that includes the Tunnel and Proxy log files. Upgrade Java Without Reinstalling Tunnel ProxyWhen a new version of Java releases, you must update the server hosting the Tunnel Proxy server. VMware Tunnel supports a method that does not require reinstalling the Tunnel Proxy component. Troubleshooting Per-App Tunnel ComponentPer-App Tunnel logs are stored in the native syslog system of Linux. Troubleshooting Proxy Tunnel ComponentProxy logs are stored in the native syslog system of Linux. Troubleshooting Common Errors while working with VMware TunnelThis section covers common error messages that you may encounter while working with VMware Tunnel and the procedure to fix the root cause of the problem.