If you have any issues with the VMware Tunnel PAC Reader, check the status and the logs of the PAC Reader to help troubleshoot any issues.

Before contacting Workspace ONE UEM Support, consider checking the PAC Reader logs for any issues. The logs are located in the home folder of the PAC Reader. This folder is the pacreader folder.

The following table lists the commands that are used to troubleshoot PAC Reader:

Function Command

Start the PAC Reader

./pacreader.sh start

Stop the PAC Reader

./pacreader.sh stop

Check the PAC Reader status

/pacreader status

Run the PAC Reader in validation mode

./pacreader.sh validate

This command tells the PAC Reader to fetch and parse the PAC file but does not push the rules to the Workspace ONE UEM console.