VMware Tunnel is backwards compatible with updated versions of the Workspace ONE UEM console. Upgrade the VMware Tunnel product whenever you perform any major version upgrades.

The Unified Access Gateway appliance supports a Zero Downtime Upgrade process. For more information, see the Unified Access Gateway Documentation.


  1. Access the Unified Access Gateway admin UI from a browser.
  2. Select Configure Manually.
  3. Scroll down to the bottom and select Export Unified Access Gateway Settings.
  4. Download the new OVA package from Workspace ONE UEM Resources.
    Workspace ONE UEM Resources are available at Download Unified Access Gateway.
  5. Deploy the new OVA in place of the existing OVA. Follow the steps you used before. See Deploy VMware Tunnel using vSphere.
  6. Instead of manually configuring the settings, select Import Settings.
  7. Browse for the downloaded export JSON file.
  8. Select Import.