You might encounter access denied error if the device details are not present on the Tunnel server or when the device is non-compliant.
- Open the Workspace ONE Intelligent Hub and verify the complaince status.
- Navigate to the Device detail page for the affected device and verify the device complaince status.
- From the /opt/vmware/tunnel/vpnd directory, run
./vpnreport whitelist --udid=<Device_udid>.In the result xml, the
ComplianceStatusIdmust be 3 or 5 for the affected device UUID.Note: The connection between the Tunnel server and the API server connection must be successful to achieve the expected result.