When the Tunnel VPN profile is not installed on the device, end users might see Device Not Configured when they try to open a Tunnel client.

Solution

  1. In the Workspace ONE UEM console, navigate to the Device Detail page of the affected device and click the Profiles tab to confirm if the Tunnel VPN profile is installed.
  2. For all the Android devices, open the Workspace ONE Intelligent Hub and under the Profiles section, check if the Tunnel VPN profile exists.
  3. For all iOS devices, navigate to Settings > VPN and verify the VPN configuration details.