You can add users to user groups as the need arises. If you do not want to wait for the Active Directory synchronization of user groups, which is a scheduled, automatic occurrence, then you can manually sync user groups.

When you have a new user to add to one or more user groups, follow these steps.


  1. Navigate to Accounts > Users > List View.
  2. Select one or more users in the listing by inserting a check mark in the check box to the left.
  3. Select the More Actions button and then select Add To User Group. The Add Selected Users Into Custom User Group page displays.
  4. You can add users to an Existing User Group or create a New User Group.
  5. Select the Group Name.
  6. Select Save.
  7. Navigate to Accounts > User Groups > List View.
    1. The Active Directory (AD) synchronization (which is an automated, scheduled process) copies these pending user group users to a temporary table. Then these user group users are reviewed, added, or removed.
    2. If you do not want to wait for the automated AD sync, you can synchronize manually. Start a manual synchronization by selecting the user group to which you added users, then select the Sync button.
      Note: The user attributes synchronization process continues even if a duplicate user is encountered. When such a sync failure occurs, an entry is made to the console event log for troubleshooting purposes, called DuplicateUserSyncFailure. Review this and other console event log entries by navigating to Monitor > Reports and Analytics > Events > Console Events.
  8. You can optionally select More > View and Merge to perform maintenance tasks such as review, add, and remove pending user group users.
  9. Combine the temporary table of pending user group users with the Active Directory user group users by selecting More > Add Missing Users.