Introduce device end users to the Self-Service Portal (SSP) and empower them to perform basic device management tasks, investigate issues, and fix problems, thus reducing the number of support issues. So while administrators have access to Workspace ONE UEM powered by AirWatch, device end users have the SSP.
Access the Self Service Portal on Devices
You can access the Self-Service Portal (SSP) from your workstations or devices by navigating to. If you have a device that supports Web Clips or Bookmarks, your administrator can supply these shortcuts enabling you to access the SSP directly.
Self Service Portal (SSP) Customizations
You can alter the default login page background by configuring Branding settings.
Navigate to Upload button in the Self-Service Portal Login Page Background setting. Select a custom background image with a suggested size of 1024x768 pixels.and select the
Product Improvement Program Setting
The Self Service Portal is included in VMware’s Product Improvement Program, allowing you to impact the quality and effectiveness of our products. When enabled, this program tests only on usability data, which is essential to ensuring our customers’ real-world needs are being met.
You can opt in or opt out of the Product Improvement Program at any time by navigating to.
To learn more about this program, see https://resources.workspaceone.com/view/9yfkbk6r2pzldhjlhrz9.
Token-Based Security Measures
As a security feature, the following changes have been made for accounts that have enrolled with a token.
- Email Address and Phone Number on both the Add Device screen and Account screen have been made read-only.
- The View Enrollment Message action has been removed.