You can enforce terms of use (TOU) on all managed devices within Workspace ONE UEM powered by AirWatch.

Ensure that all users with managed devices agree to the policy by defining and enforce terms of use (TOU). If necessary, users must accept the TOU before proceeding with enrollment, installing apps, or accessing the UEM console. The UEM console allows you to customize fully and assign a unique TOU to each organization group and child organization group.

The TOU displays during each device enrollment. Get access to the following functions.

  • Set version numbers.
  • Set platforms to receive the TOU.
  • Notify users by email with the TOU updates.
  • Create language-specific copies of the TOU.
  • Create multiple TOU agreements and assign them to organization groups based on platform or the type of ownership.
  • Meet the liability requirements of specific groups by customizing TOU.

View Terms of Use Acceptance

While compliance policies can be configured to help enforce terms of use acceptance, you can also see who has and who has not accepted the agreement. Then, if necessary, you can contact those individuals directly.

  1. Navigate to Groups & Settings > All Settings > System > Terms of Use.
  2. Use the Type drop-down menu to filter based on the agreement type, for example, Enrollment. The Users / Devices column displays devices that have accepted/not accepted/been assigned the terms of use.
  3. Select the appropriate number in the Devices column for the terms of use row to see device information pertaining to that agreement. Optionally, access the drop-down menu for the row and select one of the following.
    View Devices or Users Display all devices and their acceptance statuses. You can filter by organization group.
    View Previous Versions View previous iterations of the agreement.
    View Terms of Use View the terms of use agreement.

Track Terms of Use Acceptance With Reports

You can track user acceptance for terms of use, enabling you to take possible action.

View details regarding specific organization groups, console acceptances, and device enrollment acceptances. View the acceptances directly in the Workspace ONE UEM console or export the report in XLSX or CSV format, both viewable with MS Excel.

  1. Navigate to Monitor > Reports and Analytics > Reports > List View.
  2. Search for and generate the Terms of Use Acceptance Detail report by selecting the report title.
  3. Select the Organization Groups.
  4. Select the Terms of Use Type.
  5. Select the Report Format.
  6. Select Download to save the report.

    VMware Workspace ONE UEM does not provide legally binding sample text. Your company legal team must review any text examples provided.

Create Enrollment Terms of Use

You can create an agreement about terms of use (TOU) specific to enrollment purposes. You can also limit the distribution of the TOU by device platform, ownership type, and enrollment type.

You can make TOU agreements specific to an organization group. Ensure that your current active organization group is correct for the TOU you are creating.

  1. Navigate to Devices > Device Settings > Devices & Users > General > Enrollment and select the Terms of Use tab.
  2. Select the Add New Enrollment Terms of Use button and complete the following options.
    Setting Description
    Name Enter a unique name for the new TOU.
    Type This option is pre-populated as Enrollment.
    Version This option is automatically tracked and populated accordingly.

    Platforms,

    Device Ownership, and

    Enrollment Type

    If you do not want to make your TOU for any specific category of device, then keep the default selection of Any for these options.

    If you prefer to specify a platform, ownership, and enrollment, you can select one or more of these categories and define the limitations specific to your TOU.

    • If you select Selected Platform option, then select your desired platforms from the list that appears. Your TOU applies to the device platforms you select, excluding all others.
    • If you select Selected Ownership Types option, then you must choose your desired ownership from the list that appears. Your TOU applies to the ownership types you select, excluding all others.
    • If you select Selected Enrollment Types option, then you must choose your desired enrollment from the list that appears. Your TOU applies to the types of enrollment you select, excluding all others.
    Notification Send an email to users whenever the TOU is updated by selecting this check box. The notification email is sent when you select Save in step 5.
    Select Language Optionally, for localization purposes, you can enter a TOU agreement for each language applicable to your needs by making a choice in the Select Language drop-down.
  3. In the text box provided, enter your customized TOU. The editor provides a basic text entry tool to create a TOU or paste in an existing TOU. To paste text from an external source, right-click the text box and select Paste as plain text to prevent any HTML or formatting errors.
  4. Select Save.

Results: You can enforce MDM terms of use acceptance by creating a compliance policy for MDM Terms of Use Acceptance.

Create Application or Console Terms of Use

You can create application-based terms of use (TOU) to notify end users when a specific application collects data or when it imposes restrictions.

When users run these applications from your enterprise app catalog, they must accept the agreement to access the application. You can set TOU for app versions, make language-specific TOU, and remove apps if the TOU is not accepted.

Console TOU display when an administrator logs in to the Workspace ONE UEM console for the first time. For the UEM console, you can set TOU version numbers and create language-specific copies of the TOU. For Applications, assign the TOU when adding or editing an application using the Terms of Use tab.

  1. Navigate to Groups & Settings > All Settings > System > Terms of Use.
  2. Select Add Terms of Use.
  3. Enter a Name for the terms of use and select the Type, which can be Console or Application.
  4. Configure settings such as a Version number and a Grace Period, depending on the Type you selected.
  5. Enter your TOU in the text box provided. The editor provides a basic text entry tool to create a TOU or paste in an existing TOU. If you are pasting text from an external source, right-click the text box and choose Paste as plain text to prevent any HTML or formatting errors.
  6. Select Save.