Having a Workspace ONE UEM deployment allows you to have many integrated services and the required core services. You may have issues with some of these services and require assistance troubleshooting your error. Learn more about how Workspace ONE UEM provides log information for your integrated services to help fix your issues.

Explore and implement logging for services that you have integrated into your Workspace ONE UEM deployment. All Logs are located in the /VMware/AirWatch/Logs folder unless otherwise specified.

VMware AirWatch Cloud Connector (ACC)

Learn more about the Workspace ONE UEM logging functions available for the VMware AirWatch Cloud Connector (ACC). All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
CloudConnector CloudConnector.log Contains information about ACC Services such as directory authentication, group syncs, communication with CA/PKI, PowerShell, syslog, and additional ACC services.

Change the Logging Level for ACC

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

  1. Access the CloudConnector.exe.config file contained in the /Airwatch/CloudConnector/Bank# folder.
  2. Compare the two bank folders to ensure you are editing the one with the most recent modified dates.
  3. Change the level from error to verbose in the line <loggingConfiguration> line.
  4. Allow the services a few minutes to pick up the logging change.

Secure Email Gateway v2 (SEGv2)

Learn more about the Workspace ONE UEM logging functions available for Secure Email Gateway v2 (SEGv2). All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder

Log Name

Description

SecureEmailGateway

/var/log/vmware/docker/seg/

app.log Contains information on device transactions and an analysis of each request passed through SEG and SEG application logs.
SecureEmailGateway

/var/log/vmware/docker/seg/

http-transaction.log Contains information on overview of each email request passed through SEG (Transaction summary).
SecureEmailGateway

/var/log/vmware/docker/seg/

policy-update.log Contains information on the policy updates performed by SEG.
SecureEmailGateway

/var/log/vmware/docker/seg/

active-sync-payload-reporting.log Contains information active sync transaction reported to Email List view in console.
SecureEmailGateway

/var/log/vmware/docker/seg/

non-compliant-devices.log Contains information on transactions for devices blocked by SEG and reasons for blocking.
SecureEmailGateway

/var/log/vmware/docker/seg/

cert-auth.log Contains information of certificate authentication requests and certificate validation.
SecureEmailGateway

/var/log/vmware/docker/seg/

cache.log Contains information about SEG policy cache.
SecureEmailGateway

/var/log/vmware/docker/seg/

content-transform.log Contains information about content transformation (attachment and hyperlink transformation) processing.
SecureEmailGateway

/var/log/vmware/docker/seg/

ews-proxy.log Contains information about ews requests and proxy to ews endpoint.
SecureEmailGateway

/var/log/vmware/docker/seg/

ews-transaction.log Contains information on overview of ews transactions through SEG (Transaction summary).
SecureEmailGateway

/var/log/vmware/docker/seg/

resources-usage.log Contains information about CPU and memory usage.
SecureEmailGateway

/var/log/vmware/docker/seg/

system-cpu-load.log Contains CPU usage if it is exceeding the defined threshold for a given sustained period.
SecureEmailGateway

/var/log/vmware/docker/seg/

thread-dump.log Contains information about thread dump.
SecureEmailGateway\kerberos

/var/log/vmware/docker/seg/

kerberos-service-manager.log Contains information about Kerberos pipes availability.
SecureEmailGateway\kerberos

/var/log/vmware/docker/seg/

AirwatchKerberosClientPipe-#.log (# is pipe number) Kerberos token retrieval requests.

Change the Logging for SEGv2

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

  1. Access the Admin page at https://localhost:44444/seg/admin.
  2. In the Logging tab, change the logging level from Error to Debug.
  3. Wait a few minutes for the service to pick up the logging change.

Email Notification Service

Learn more about the Workspace ONE UEM logging functions available for Email Notification Service. All Logs are located in the file paths cited below.

Folder Log Name Description
AW.Mail.Notification.Service.log Contains information on ENS communication such as log subscriptions to the email server, transactions with API servers, notification status for user/device, and communications to CNS.

Change the Logging Level for the Email Notification Service

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

Note:

By default, ENSv2 runs at the most verbose level of logging. Logging for ENS Classic runs at the Error level, and can be changed to Verbose for troubleshooting.

  1. Access the AW.Mail.Notification.Service.Config file contained in the Installation folder.
  2. Change the level from Error to Verbose in the application configuration.
  3. Wait a few minutes for the service to pick up the logging change.

Email Notification Service v2

Learn more about the Workspace ONE UEM logging functions available for Email Notfication Service v2. All logs are located in the file paths cited below.

Folder Log Name Description
ENS.log ENS web application logging.
ReSubscriptionMechanism.log Logs for the subscription service that runs monitoring user’s subscriptions and sending out notifications to have clients re-register.
RSAKeysTracker.log Logs for service that monitors the key repository in the DB and triggers creations of additional keys when necessary.
/tools/uploadrsakeys/ UploadRSAKeys.log Contains information on the RSA Keys.
/database/ AWDatabaseLog_MMDDYY.txt Contains ENSv2 database transactions.
/%Installdir%/ Airwatch_ENS_V2_InstallLog.txt Contains information related to installation process for ENSv2.

Change the Logging Level for the Email Notification Service

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

Note:

By default, ENSv2 runs at the most verbose level of logging. Logging for ENS Classic runs at the Error level, and can be changed to Verbose for troubleshooting.

  1. Access the AW.Mail.Notification.Service.Config file contained in the Installation folder.
  2. Change the level from Error to Verbose in the application configuration.
  3. Wait a few minutes for the service to pick up the logging change.

VMware Tunnel

Learn more about the Workspace ONE UEM logging functions available for VMware Tunnel. All logs are in the file paths cited below.

Folder Log Name Description
VMware Tunnel Proxy AirWatchDiagnosticService.log Contains information on Tunnel diagnostic sample processing and saving.
VMware Tunnel Proxy

/var/log/vmware/proxy/

proxy.log (Relay) Contains information on Tunnel Proxy such as allowed devices entries, authentication, and certificate status from requesting device to AWCM.
VMware Tunnel Proxy proxy.log (Endpoint) Contains information on web requests through the proxy and to the listening endpoint.
VMware Tunnel Proxy

/var/log/vmware/proxy/

proxy-request.log Contains HTTP request information for requests going through the proxy.
VMware Tunnel Proxy

/var/log/vmware/proxy/

proxy-request.log HTTP request information for requests going through the proxy.
/var/log/vmware/tunnel/vpnd/ tunnel.log Contains information on VPN communications such as allowing devices, communication with API/AWCM, and health check status.
/var/log/vmware/tunnel/vpnd/ tunnel_init.log Contains information on Tunnel configuration and initialization.
/var/log/vmware/tunnel/vpnd/ reporter.log Information about the test connection feature.
/var/log/vmware/tunnel/vpnd/ reporter_install.log Information on the installation of vpnreportd service.

Change the Logging Level for VMware Tunnel

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

  1. To change the logging levels for VMware Tunnel, in the console, navigate to Groups & Settings > All Settings > System > Enterprise Integration > VMware Tunnel > Configuration > Advanced.

VMware Content Gateway

Learn more about the Workspace ONE UEM logging functions available for VMware Content Gateway. All logs are located in the file paths cited below.

Folder Log Name Description
ContentGateway

/var/log/vmware/content-gateway/

CGContent.log (Relay) Contains information on Content Gateway access such as authentication, trust relationship establishment, and repository structure services.
ContentGateway

/var/log/vmware/content-gateway/

CGContent.log (Endpoint) Contains information on repository folder actions and user impersonation.
ContentGateway

/var/log/vmware/content-gateway/

Content-gateway-wrapper.log Information about Content Gateway-related process lifecycle.
ContentGateway

/var/log/vmware/content-gateway/

content-gateway.log, 0.content-gateway-YYYY-mm.dd.log.zip Contains log messages from Content Gateway.
ContentGateway

/var/log/vmware/content-gateway/

tunnel.log Contains log messages from the tunnel process that is used as part of the XML API processing. You must have Tunnel enabled in the Horizon settings in order see this log.
ContentGateway

/var/log/vmware/content-gateway/

tunnel-snap.tar.gz Tarball containing VMware Tunnel server and proxy logs.
ContentGateway

/var/log/vmware/content-gateway/

config.yml Contains Content Gateway configuration and log level details.
ContentGateway

/var/log/vmware/content-gateway/

smb.conf Contains SMB client configuration.

Change the Logging Level for the Content Gateway

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more, or less information.

  1. Access the logback.xml file contained in the Content Gateway Config folder /opt/vmware/content-gateway/conf.
  2. Change the level to debug in the <logger name="com.airwatch" level="info" /> line.
  3. Wait a few minutes for the service to pick up the logging change.

Unified Access Gateway (System Information)

Use this information for UAG-based services using the Log Archive download option under the UAG Admin UI Support Settings page. Learn more about the Workspace ONE UEM logging functions available for Unified Access Gateway (System Information). All Logs are located in the file paths cited below.

Folder Log Name Description
/Opt/VMware/Gateway/Logs *.ZIP Collection of log files on the UAG appliance.
/Opt/VMware/Gateway/Logs rpm-version.log Contains system info versioning for UAG appliance.
/Opt/VMware/Gateway/Logs ipv4-forwardrules.log Contains IPv4 forwarding rules on the appliance.
/Opt/VMware/Gateway/Logs df.log Contains information about disk space usage on the appliance.
/Opt/VMware/Gateway/Logs netstat.log Contains information on open ports and existing TCP connections.
/Opt/VMware/Gateway/Logs netstat-s.log Contains network statistics from the time of creation of the appliance.
/Opt/VMware/Gateway/Logs netstat-r.log Contains static routes created on the appliance.
/Opt/VMware/Gateway/Logs uag_config.json,uag_config.ini Contains the configuration of the UAG appliance.
/Opt/VMware/Gateway/Logs ps.log Contains process running at the time of downloading logs.
/Opt/VMware/Gateway/Logs ifconfig.log Contains information on the network interface configuration for the appliance.
/Opt/VMware/Gateway/Logs free.log Contains the amount of free RAM at the time of log gathering.
/Opt/VMware/Gateway/Logs top.log Contains a list of processes sorted by memory usage at the time of log gathering.
/Opt/VMware/Gateway/Logs iptables.log Contains IPv4 IP tables.
/Opt/VMware/Gateway/Logs ip6tables.log Contains IPv6 IP tables.
/Opt/VMware/Gateway/Logs w.log Contains information about up time and users currently on the machine.
/Opt/VMware/Gateway/Logs systemctl.log Contains a list of services running in the appliance.
/Opt/VMware/Gateway/Logs resolv.conf Contains info on the local clients connections to known DNS servers.
/Opt/VMware/Gateway/Logs hastats.csv Contains stats per node and total stats information for each back end type (Edge Service Manager, VMware Tunnel, Content Gateway).

Unified Access Gateway

Use this information for UAG based services using the Log Archive download option under the UAG Admin UI Support Settings page. Learn more about the Workspace ONE UEM logging functions available for Unified Access Gateway. All Logs are located in the file paths cited below.

Folder Log Name Description
/Opt/VMware/Gateway/Logs supervisord.log Contains information on the Supervisor which manages the edge service manager, admin, and AuthBroker).
/Opt/VMware/Gateway/Logs esmanager-x.log Contains information on the Edge service manager which shows back end processes performed on the appliance.
/Opt/VMware/Gateway/Logs esmanager-std-out.log Contains information on the Edge service manager which shows back end processes performed on the appliance.
/Opt/VMware/Gateway/Logs audit.log Contains audits for all admin user operations.
/Opt/VMware/Gateway/Logs authbroker.log Contains information from the AuthBroker process, which handles Radius and RSA SecurID authentication.
/Opt/VMware/Gateway/Logs admin.log
/Opt/VMware/Gateway/Logs admin-std-out.log Contains information on the admin GUI logs and messages from the process that provides REST API.
/Opt/VMware/Gateway/Logs bsg.log Contains information from the Blast Secure Gateway.
/Opt/VMware/Gateway/Logs SecurityGateway_xxx.log Contains information from the PCoIP Secure Gateway.
/Opt/VMware/Gateway/Logs utserver.log Contains information from the UDP Tunnel server.
/Opt/VMware/Gateway/Logs activeSessions.csv Contains a list of active Horizon and WRP sessions.
/Opt/VMware/Gateway/Logs haproxy.conf Contains information on the HA proxy configuration parameters for TLS port sharing.
/Opt/VMware/Gateway/Logs vami.log Contains information from running vami commands to set network interface configurations during deployment.
/Opt/VMware/Gateway/Logs content-gateway.log, content-gateway-wrapper.log, 0.content-gateway-YYYY-mm.dd.log.zip Contains log messages from Content Gateway.
/Opt/VMware/Gateway/Logs tunnel-snap.tar.gz Tarball containing VMware Tunnel server and proxy logs.
/Opt/VMware/Gateway/Logs admin-zookeeper.log Contains information on the data layer that is used to store the UAG configuration.
/Opt/VMware/Gateway/Logs aw-appliance-agent.log Contains information on the Appliance agent which is responsible for starting AirWatch services.
/Opt/VMware/Content-Gateway/conf/ config.yml Contains Content Gateway configuration and log level details.
/Opt/VMware/Content-Gateway/smb-connector/ smb.conf Contains SMB client configuration.
/Opt/VMware/Content-Gateway/smb-connector/ smb-connector Contain SMB protocol and log level details.

Change the Logging Level for the Unified Access Gateway Service

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

  1. In the Unified Access Gateway Admin UI, navigate to Support Settings > Log Level Settings > .
  2. Select INFO, ERROR, WARNING, or DEBUG based on your requirements.
  3. Wait a few minutes for the service to pick up the logging change.
    Level Type of Information Collected
    INFO Information messages that highlight the progress of the service.
    ERROR Error events that might still allow the service to continue running.
    WARNING Potentially harmful situations but are usually recoverable or can be ignored.
    DEBUG Events that would generally be useful to debug problems. You can enable the debug mode to view or manipulate the internal state of the appliance. The debug mode lets you test the deployment scenario in your environment.
  4. Restart each service after saving changes.

Legacy Remote File Storage

Learn more about the Workspace ONE UEM logging functions available for Remote File Storage. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
RemoteFileStorage Rfs-web.log Contains information on RFS such as certificates, tokens, files, and storage file paths.

Legacy Content Rendering Engine

Learn more about the Workspace ONE UEM logging functions available for Content Rendering Engine. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
/var/log/airwatch/cre/ Cre.log Contains information on CRE such as Hazelcast, render requests, and associated manifests.

Change the Logging Level for the Content Rendering Engine

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

  1. Access the logback.xml file contained in the CRE Configuration Folder.
  2. Edit the file on using the Linux vi editor or on WinSCP.
  3. Write text in the logback.xml file.
    1. Enter i to begin writing text.
    2. Change the logging level XML attribute value in both the logger and root XML elements.
    3. Select Esc to exit edit.
    4. Press wq! to write and quit.

Change the Logging Level for the Content Rendering Engine

Legacy Advanced Remote Management

Learn more about the Workspace ONE UEM logging functions available for Advanced Remote Management. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
Program Files/RemoteManagement/Logs *.log Contains information on Remote Management communications including that of Registry Editor.

Change the Logging Level for Advanced Remote Management

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more or less information.

  1. To change the logging level for the Remote Management Service on the device, change the apListener.application.config, FileManager.application.config and RemoteControl.application.config in the Config folder to 'DEBUG'.

Workspace ONE Assist

Learn more about the Workspace ONE UEM logging functions available for Workspace ONE Assist. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
C:/Program Files/VMware/WorkspaceONEAssist/AetherpalToolController/logs/ AetherpalToolHandler_<SessionID>.txt Corresponding log related to console side events for the same Connection Proctor event.
C:/Program Files/VMware/WorkspaceONEAssist/AetherpalToolController/logs/ Bootlog_AetherpalToolHandler.txt Contains information whenever a session is invoked from the console.
C:/Program Files/VMware/WorkspaceONEAssist/ConnectionProctor/logs/SessionLogs syslog_aphandler_stcp<ARMURL>#ID=<SessionID>.txt Contains information on each remote session launched with Workspace ONE Assist.
C:/Program Files/VMware/WorkspaceONEAssist/ConnectionProctor/logs/ bootlog_aphandler.txt Contains starting parameters of Workspace ONE Assist Connection Proctor service.
C:/Program Files/VMware/WorkspaceONEAssist/ConnectionProctor/logs/ Syslog_aphandler.txt Contains heartbeat checks for Workspace ONE Assist Connection Proctor servers.
C:/Program Files/VMware/WorkspaceONEAssist/ConnectionProctor/logs/ Bootlog_ConnectorProctorService.txt Contains starting parameters of Workspace ONE Assist Connection Proctor service.
C:/Program Files/VMware/WorkspaceONEAssist/ConnectionProctor/logs/ Syslog_ConnectionProctorService.txt Contains information on Workspace ONE Assist service level events. Examples are last service start times and successful connections.
C:/Program Files/VMware/WorkspaceONEAssist/ConnectionProctor/logs/ Bootlog_ConnectionProcotrService.txt Contains information on Workspace ONE Assist service level events.
C:/Program Files/VMware/WorkspaceONEAssist/logs/Anchor/ anchor-service.txt Contains information on Workspace ONE Assist server and client transaction.
C:/Program Files/VMware/WorkspaceONEAssist/logs/Admin/

T10

T10-service.txt Contains information on Workspace ONE Assist and Workspace ONE UEM device validation.
C:/Program Files/VMware/WorkspaceONEAssist/ManagementEntity/logs

Bootlog_MgmtEntityService.txt Contains starting parameters of Workspace ONE Assist Management Entity service.
C:/Program Files/VMware/WorkspaceONEAssist/ManagementEntity/logs Syslog_MgmtEntityService.txt Contains information on Connection Proctor Service Checkins and available nodes.
C:/Program Files/VMware/WorkspaceONEAssist/DataTierProxy/logs Bootlog_DataTierProxyService.txt Contains starting parameters of Workspace ONE Assist DataTier Proxy service.
C:/Program Files/VMware/WorkspaceONEAssist/DataTierProxy/logs Syslog_DataTierProxyService.txt Contains information If other proxy status of dependent Workspace ONE Assist services.
C:/Program Files/VMware/WorkspaceONEAssist/DataTierProxy/logs dtp-service.txt Contains information on service configurations and data source information.
C:/Program Files/VMware/WorkspaceONEAssist/ServiceCoordinator/logs Bootlog_ServiceCoordinatorService.txt Contains starting parameters of Workspace ONE Assist Service Coordinator service and successful database connection.

Change the Logging Level for Workspace ONE Assist

  1. Logging level updates are generally not required for Workspace ONE Assisst - Error messaging generally has enough information to fully identify issues.
  2. For additional assistance with verbose logging, contact VMware Support.

Workspace ONE Access Service

Learn more about the Workspace ONE UEM logging functions available for Worksapce ONE Access Service. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
/…/opt/vmware/horizon/workspace/logs Accessontrol-service.log Access control service logging which handles role based access control for Workspace ONE Access admins.
/…/opt/vmware/horizon/workspace/logs Admin-Tool.log Contains outputs from scripts called as admin tools.
/…/opt/vmware/horizon/workspace/logs Analytics-service.log Log for analytics service that managed audit events, reports, and search functionality.
/…/opt/vmware/horizon/workspace/logs audit-service.log Contains information on services and servlets including the API and elastic search functionalities.
/…/opt/vmware/horizon/workspace/logs Calculator-deadletters.log Contains information on anything that was not calculated.
/…/opt/vmware/horizon/workspace/logs Calc-v2.log Contains information on when the calculators were run. Calculators are responsible for completing entitlements of users/groups to app in the background.
/…/opt/vmware/horizon/workspace/logs Catalina.log Contains information on the Tomcat service. Date indicated roll-over.
/…/opt/vmware/horizon/workspace/logs Cert-proxy.log Contains certificate proxy information used by Android Mobile SSO. Date indicates roll-over.
/…/opt/vmware/horizon/workspace/logs Certproxy-catalina.log Stderr /stdout for cert proxy process.
/…/opt/vmware/horizon/workspace/logs Certproxy-service.YYYY-MM-DD.log Apache commons daemon wrapper logs for starting cert-proxy (date appended).
/…/opt/vmware/horizon/workspace/logs Configurator.log Contains information related to the configurator admin UI that runs on port 8443.
/…/opt/vmware/horizon/workspace/logs Connector.log Contains information related to the VMware Workspace ONE Access Connector. Only available for 3.3.x+.
/…/opt/vmware/horizon/workspace/logs Connector-sync.log Connector synchronization logs. Only available for 3.3.x+
/…/opt/vmware/horizon/workspace/logs Db-sql-and-tx.log SQL and transaction database logs for IDM.
/…/opt/vmware/horizon/workspace/logs Entitlement-calc-logic.log Contains information on an additional background calculator specifically the entitlement calculations.
/…/opt/vmware/horizon/workspace/logs Entitlement-calc-stats.log Contains information on an additional background calculator specifically the entitlement calculations.
/…/opt/vmware/horizon/workspace/logs Greenbox_web.log Contains information of all user interface interactions for web and mobile.
/…/opt/vmware/horizon/workspace/logs Group-calc-logic.log Contains information on an additional background calculator specifically the group entitlement calculations.
/…/opt/vmware/horizon/workspace/logs Group-calc-stats.log Contains information on an additional background calculator specifically the group entitlement calculations.
/…/opt/vmware/horizon/workspace/logs Horizon.log Workspace ONE Access service log which includes Identity Adapters, RabbitMQ, Elasticsearch, Ehcache, and other subsystems
/…/opt/vmware/horizon/workspace/logs Horizon-ceip.log Contains information related to horizon and the device communications back to the service.
/…/opt/vmware/horizon/workspace/logs Horizon-persist.log Contains information on the DB Schema.
/…/opt/vmware/horizon/workspace/logs Horizon-sockjs.log Contains information of web socket communications between service and connector.
/…/opt/vmware/horizon/workspace/logs Host-manager.log Contains information on the Tomcat service. Date indicates roll-over. This log is not utilized in the latest release.
/…/opt/vmware/horizon/workspace/logs Idm-service.YYYY-MM-DD.log Apache commons daemon wrapper logs for starting IDM (date appended).
/…/opt/vmware/horizon/workspace/logs Localhost.log Contains information on the Spring framework. Date indicates roll-over.
/…/opt/vmware/horizon/workspace/logs mtkadmin.log Contains information related to Kerberos adapter.
/…/opt/vmware/horizon/workspace/logs Manager.log Contains information on the Tomcat service. Date indicates roll-over. This log is not utilized in the latest release.
/…/opt/vmware/horizon/workspace/logs Tcruntime-instance.log Contains information on the Tomcat service. Date indicates roll-over. This log is not utilized in the latest release.
/…/opt/vmware/horizon/workspace/logs tomcat.pid Contains the PID for Tomcat.
/…/opt/vmware/horizon/workspace/logs vmwarecertproxy-stderr.log Contains information on the certificate proxy component. This log is not utilized in the latest release.
/…/opt/vmware/horizon/workspace/logs Workspace.log Contains information related to the service including startup errors.
/…/opt/vmware/horizon/workspace/logs Wrapper.log Contains information on the Tomcat Wrapper service. This log is not utilized in the latest release.
/…/opt/vmware/horizon/workspace/logs Wsadmin.log Contains information on the admin servlet.
/…/opt/vmware/horizon/workspace/logs connector-dir-sync.log Contains information related to directory sync activities. (Embedded Connector)

VMware Workspace ONE Access Connector

Learn more about the Workspace ONE UEM logging functions available for Worksapce ONE Access Connector. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
/VMware/IDMConnector/ Idm-connector-installer.log Contains information on install history and status of the VMware Workspace ONE Access Connector Service. Applicable to version 19.03.01.
/Opt/…/Workspace/Logs Configurator.log Contains information on the configurator admin UI that runs on port 8443. Applicable to version 19.03.01.
/Opt/…/Workspace/Logs Connector.log Contains information related to the VMware Workspace ONE Access Connector. Applicable to version 19.03.01.
/Opt/…/Workspace/Logs Workspace.log Contains information on service such as startup errors. Applicable to version 19.03.01.
/Opt/…/Workspace/Logs Catalina.log Contains information on the Tomcat service. Date indicates roll-over. Applicable to version 19.03.01.
/Opt/…/Workspace/Logs Localhost.log Contains information on the Spring framework. Date indicates roll-over. Applicable to version 19.03.01.
\opt\vmware\horizon\workspace\logs\ connector-dir-sync.log Contains information related to directory sync activities. Applicable to version 19.03.01.
/User Auth Service/logs/ eas-service.log Information about the activity on the Enterprise services, such as directory sync and logins.
/Directory Sync Service/logs/ eds-service.log Information about the activity on the Enterprise services, such as directory sync and logins.
/Kerberos Auth Service/logs/ eks-service.log Information about the activity on the Enterprise services, such as directory sync and logins.
/User Auth Service/logs/ eas-vertx-access.log Information about the API requests on the Enterprise services.
/Directory Sync Service/logs/ eds-vertx-access.log Information about the API requests on the Enterprise services.
/Kerberos Auth Service/logs/ eks-vertx-access.log Information about the API requests on the Enterprise services.
/User Auth Service/logs/

UserAuthService.out.log

Information about the process running the Enterprise services.
/Directory Sync Service/logs/DirectorySyncService DirectorySyncService.out.log Information about the process running the Enterprise services.
/Kerberos Auth Service/logs/ KerberosAuthService.out.log Information about the process running the Enterprise services.
/User Auth Service/logs/ UserAuthService.err.log Error information about the process running the Enterprise services.
/Directory Sync Service/logs/ DirectorySyncService.err.log Error information about the process running the Enterprise services.
/Kerberos Auth Service/logs/ KerberosAuthService.err.log Error information about the process running the Enterprise services.
/User Auth Service/logs/UserAuthService UserAuthService.wrapper.log Information about the process running the Enterprise services such as Java options and process ID.
/Directory Sync Service/logs/ DirectorySyncService.wrapper.log Information about the process running the Enterprise services such as Java options and process ID.
/Kerberos Auth Service/logs/ KerberosAuthService.wrapper.log Information about the process running the Enterprise services such as Java options and process ID.

Change the Logging Level for the VMware Workspace ONE Connector - 20.01+

To turn on DEBUG mode, follow these steps:

  1. Log in to the connector server.
  2. Edit the log4j2-override.xml file for the service you are troubleshooting.
    1. To adjust the log level for the Directory Sync service, edit the INSTALL_DIR\Workspace ONE Access\Directory Sync Service\conf\log4j2-override.xml file.
    2. To adjust the log level for the User Auth service, edit the INSTALL_DIR\Workspace ONE Access\User Auth Service\conf\log4j2-override.xml file.
    3. To adjust the log level for the Kerberos Auth service, edit the INSTALL_DIR\Workspace ONE Access\Kerberos Auth Service\conf\log4j2-override.xml file.
    4. To adjust the log level for the Virtual App service, edit the INSTALL_DIR\Workspace ONE Access\Virtual App Service\conf\log4j2-override.xml file.
      1. Only applicable to 21.08+
  3. In the following lines, change INFO to DEBUG and save the file:
    1. <Loggers> 
          <Logger name="com.vmware" level="INFO"/> 
      </Loggers> 
      <Loggers> 
        <Root level="INFO"> <AppenderRef ref="asyncFileLogger"/> 
        </Root> 
      </Loggers>

Change the Logging Level for the VMware Workspace ONE Connector - Legacy

One of the functions available for Workspace ONE UEM integrated services is to change the log level to get more, or less information. Applicable to version 19.03.01.

  1. Access the l hc-log4j.properties file contained in /usr/local/horizon/conf/ .
  2. Add “log4j.rootLogger=DEBUG,rollingFile,SYSLOG” to the first line of the file.
  3. Wait a few minutes for the service to pick up the logging change.

Workspace One Intelligence

Learn more about the Workspace ONE UEM logging functions available for Worksapce ONE Intelligence. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
/Airwatch/ETLService/Logs Etl.log (YYYY-MM-DD) Contains log information for WorkSpaceONE Intelligence Connector (ETL). Contains health status information and information around successful/failure events.

Memcached

Learn more about the Workspace ONE UEM logging functions available for Memchached. All Logs are located in the <installdrive>:/AirWatch/Logs folder unless otherwise specified.

Folder Log Name Description
/var/log/memcached-monitor/ Memcached-{mm-dd-yyyy} Logs useful statistics about the Memcached solution.

Dell Factory Provisioning Service

Learn more about the Workspace ONE UEM logging functions available for the optional Factory Provisioning component. All Logs are located in the <installdrive>:/Logs folder unless otherwise specified.

Folder Log Name Description
/Airwatch/Logs FactoryProvisioning.Service.log This file has any diagnostics (info, warnings, errors) messages generated during the runtime of the Factory Provisioning Windows Service which is the service performing the PPKG packages generation requested by admins.

/AirWatch/Factory Provisioning Services/Website/ VMware.WS1.FactoryProvisioning.API.log This file has any diagnostics (info, warnings, errors) messages generated during the runtime of the Factory Provisioning Windows API which is the service accepting the PPKG packages generation requests by admins through different front-end components like the AW Console.

\AirWatch\Factory Provisioning Service\Services\ VMware.WS1.FactoryProvisioning.Service.exe.config Configuration file

Airlift

Learn more about the Workspace ONE UEM logging functions available for the optional Airlift component. All Logs are located in the <installdrive>:/Logs folder unless otherwise specified.

Folder Log Name Description
/Program Files/ Vmware/ VMware Airlift/Logs/ Airlift-YYYMMDD.log Contains all AirLift information on calls made to the API endpoint of Workspace ONE UEM and Microsoft ConfigManager.