The organization group (OG) that becomes a user's enrollment OG plays a special role in the management of devices and its users. There is a selection hierarchy that determines which OG becomes a user's enrollment OG.

The Organization Group that serves as a user's enrollment OG is selected according to the following precedence.

1. OG OF THE USER GROUP TO WHICH THE USER BELONGS

  • Configure this option by navigating to Groups & Settings > All Settings > Devices & Users > General > Enrollment, and under the Grouping tab, select Automatically Select Based on User Group as the Group ID Assignment Mode. For more information, see Configure Enrollment Options on Grouping Tab.

If the above selection is not made or the user is not part of a user group, then the enrollment OG becomes the...

2. OG PROVIDED DURING ENROLLMENT

  • Configure this option by navigating to Groups & Settings > All Settings > Devices & Users > General > Enrollment, and under the Grouping tab, select Default as the Group ID Assignment Mode.
    • You must then provide the name of the group ID the user must enter at enrollment time. Typically, this is communicated to users with an email that includes an enrollment URL.
    • You can obtain the group ID for the OG you are currently in by hovering your pointer over the OG selector and reviewing the resulting popup.

  • Alternatively, you can let the user choose from a list of Group IDs. Enable this option by navigating to Groups & Settings > All Settings > Devices & Users > General > Enrollment, and under the Grouping tab, select Prompt User to Select Group ID as the Group ID Assignment Mode.
    • At enrollment time, the user is presented with a list of child OGs (belonging to the parent OG you are in) from which they select their Group ID (Enrollment OG). This option does not require you to perform group assignment mapping and users have the freedom to select any child OG from the list.

If group ID is not being communicated to the user before enrollment and the user is not part of a user group, then the enrollment OG becomes the...

3. OG ACCORDING TO THE AUTO DISCOVERY GROUP ID

  • Configure this option by navigating to Groups & Settings > All Settings > Devices & Users > General > Enrollment, and under the Authentication tab, add an email domain that corresponds to the user's work email address. For more information on the Authentication tab, see Configure Enrollment Options.
    • At enrollment time, the user is prompted to enter their work email address. The user's device is automatically enrolled into the appropriate OG based upon the domain of the email address entered.

If none of the above is configured, then the enrollment OG becomes the...

4. OG SELECTED WHEN THE USER IS ADDED

  • Configure this option when you add users in the Workspace ONE UEM console by navigating to Accounts > Users > List View and select Add followed by Add User. In the Add/Edit User screen that displays, scroll down and open the Enrollment section. Complete the Enrollment Organization Group option.
  • Alternatively, if you select no OG in the Enrollment section of the Add/Edit User screen, the enrollment OG for the user becomes the OG you are in at the time you add the user.