Device Details

You can see details for a single device and access user & device management actions quickly by viewing the Device Details page in Workspace ONE UEM.

Access Device Details by selecting a device friendly name from one of the available Dashboards, or by using the available search tools in the Workspace ONE UEM console. A Friendly Name is the label you assign to a device to help you differentiate it from devices of the same make and model.

Main Page Major Sections

  • Notification Badges – Displays the Compromised State, Compliance Violations, Enrollment Date, time Last Seen for the selected device, and GPS/Location Service Availability (for Android devices only).
  • Security – Displays security settings such as which management software was used for enrollment, passcode status, and data protections.
    • If you enroll a device with the Browser Web app and later download and run the Workspace ONE Intelligent Hub app on the device, the ‘Managed by’ indicator changes to ‘Hub Registered’ to reflect the presence of the Workspace ONE Intelligent Hub.
  • User Info – Displays basic user information including full name and email.
  • Device Info – Displays device details such as organization group, location, smart groups, serial number and other identifying labels, power status, storage capacity, physical memory, warranty information, last reboot time (Android only), and device tags in alphabetical order. Battery health applies to Zebra Android devices only.
  • Profiles – Displays all profiles such as installed (active), assigned (inactive), and unmanaged (sideloaded).
  • Apps – Displays all installed apps, both automatic apps and on-demand apps.
  • Content – Displays content marked as ‘Required’ by the administrator in the Workspace ONE UEM Managed Repository and in the admin repository.
  • Certifications – Displays all installed certificates, including certifications near their expiration date.
  • Admin Applications – Displays the installed Workspace ONE Intelligent Hub information including version number.
  • Zebra Battery Information (for Zebra Android devices only) – Displays detailed battery information including battery health, manufacture date, serial number, and part number.

Device Details Dashboard

The dashboard displays basic device information such as the device friendly name. Other detailed information includes device type, device model, OS version number, ownership type, device action button cluster, and Recent List indicator.

This partial screen shot shows a typical view of a Device Detail dashboard, including the action button cluster on the right side.

Selecting the arrow buttons in the Recent List indicator changes the selected device based on its position in the filtered List View.

You can also initiate a Remote Assist session on qualifying devices. For details, see Remote Assist.

Menu Tabs

Menu Tab Description
Summary View general statistics such as Apps, Available OS Updates, Certificates, Content, Device Info, Security, Time Windows, and User Info.
Compliance Display the status, policy name, date of the previous and forthcoming compliance check and the actions already taken on the device. The Compliance tab includes advanced troubleshooting and convenience features.

* Non-Compliant devices, and devices in pending compliance status, have troubleshooting functions available. You can reevaluate compliance on a per-device basis (The Re-Evaluate Compliance button is shaped like a pair of arrows each at right angles pointing at eh start of the other, making a cycle.) or get detailed information about the compliance status on the device (The infromation icon is shaped like a lower case i.).
* Users with Read-Only privileges can view the specific compliance policy directly from the Compliance tab while Administrators can make edits to the compliance policy.
Profiles View all profiles currently assigned, installed, and unmanaged on a device.
Apps View all apps currently assigned and installed on the device.

The App Compliance column identifies SDK-built applications that are non-compliant with SDK App Compliance settings. Find these settings in Groups & Settings > All Settings > Settings and Policies > SDK App Compliance.
Content View the status, type, name, version, priority, deployment, last update, date, time of views, and content on the device marked ‘Required’ by the administrator in the Workspace ONE UEM Managed Repository. This tab also provides a toolbar for administrative action (install or delete).
Location View current location or location history of a device. Select the Period or length of time you are looking back in Search of location data points. The Custom Period enables you to select a range of dates and times in 5-minute increments. You can also review latitude and longitude coordinates of these data points by moving the pointer over location markers on the map.

Enable the collection of location data by navigating to Groups & Settings > All Settings > Devices & Users and selecting the platform-specific Hub Settings page. For more information about location data as it relates to privacy, see Privacy Best Practices.

Edit the number of location data points collected and the minimum distance between locations by navigating to Groups & Settings > All Settings > Installation > Maps.
User Access details about the user of a device and the status of the other devices enrolled to this user.
Time Window View details about the time window assigned to the device, including its sync status, applied status, time, and schedule details.

You can direct end users to select Sync Device from the Workspace ONE Intelligent Hub app, which updates the sync status.

Time window events are logged by the event logger when the minimum logging level is set to Information or Debug. For details, see Event Logs.
More These additional menu tabs vary based on the device platform.
* Alerts – View all alerts associated with the device.
* Attachments – Use this storage space on the server for screenshots, documents, display Hub logs sent from the Intelligent Hub, and links for troubleshooting and other purposes without taking up space on the device itself.
* Books – View all internal books on the device.
* Certificates – Identify device certificates by name and issuer. This tab also provides certificate expiration dates.
* Compromised Detection – View details about the compromised status of the device including the specific Reason for the status and how Severe the status is.
* Network – View current network information (Cellular, Wi-Fi, Bluetooth, IMEI) of a device.
* Notes – View and add notes regarding the device. For example, note the shipping status or if the device is in repair and out of commission.
* Products – View complete history and status of all product packages provisioned to the device and any provisioning errors. You can also Force Reprocess (redeploy) a product.
* Restrictions – View all restrictions currently applied to a device. This tab also shows specific restrictions by Device, Apps, Ratings, and Passcode.
* Security – View current security status of a device based on security settings.
* Shared Device Log – View the history of the shared device including past check-ins and check-outs and status.
* Status History – View history of device in relation to enrollment status.
* Targeted Logging – View the logs for the Console, Catalog, Device Services, Device Management, and Self Service Portal. You must enable Targeted Logging in settings and a link is provided for this purpose. You must then select the Create New Log button and select a length of time the log is collected.
* Telecom – View amounts of calls, data, and messages sent and received.
* Terms of Use – View a list of End-User License Agreements (EULAs) which are accepted during enrollment.
* Troubleshooting – View Event Log and Commands logging information. This page features export and search functions, enabling you to perform targets searches and analysis.

* Event Log – View detailed debug information and server check-ins, including a Filter by Event Group Type, Date Range, Severity, Module, and Category. In the Event Log listing, the Event Data column may display hypertext links that open a separate screen with even more detail surrounding the specific event. This information enables you to perform advanced troubleshooting such as determining why a profile fails to install.

* Commands – View detailed listing of pending, queued, and completed commands sent to the device. Includes a Filter enabling you to filter commands by Category, Status, and specific Command.
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