Make a Time Window and Assign it to Devices

Time Windows let you schedule updates and content delivery in Workspace ONE UEM that takes into account your business and maintenance hours. Make your Time Window by scheduling start and end dates, duration, and repeat options.

Before you can view, make, or assign a time window, your admin account must have a role that includes the role permissions for these activities. For more information, see Admin Roles.

Permission Category Path Permission Name
Device Management > Time Window Manage Time Window (make new, edit, and assign)
View Time Window
View Time Window on Device detail page

Currently, only Windows Desktop devices support Time Windows.

If you already have a time window defined and you want to use it, skip directly to step 2 to assign it.

  1. Make a Time Window.

    1. Navigate to Resources > Time Windows and select the New button.

    2. Complete the Name, Description, Category, and Time options.

      Category – You can make a Time Window dedicated to Maintenance Hours and a separate Time Window for Business Hours, allowing you to tailor a schedule suited for each. This arrangement can be useful in high traffic, high availability environments.

      Time – You can select the timeframe on which your Time Window is based. If your updates depend greatly upon the difference between business hours and non-business hours, then Device Time can be used for your Time Window. However, if you must sync an update across all devices regardless of local time, then you can select UTC for that particular Time Window.

    3. Complete the Repeat, Start Date, End Date, and Duration options. The minimum Duration period is 1 hour.

      You can add more than one schedule per defined time window by selecting the Add New Schedule button, then making another set of Repeat, Start Date, End Date, and Duration selections.

      The reasons for multiple schedules per time window can vary: you might have multiple activity peaks in your maintenance hours, you might have multiple valleys in your business hours, and so forth.

      When multiple schedules exist, you can delete a specific schedule by selecting the trash can icon in the upper-right corner of the window.

    4. Finalize the time window.

      • Save – Save the time window without assigning it.
      • Save & Assign – Save and immediately assign the time window.
  2. Assign a Time Window to devices.

    1. Navigate to Resources > Time Window. The Time Window List View displays.

    2. Locate and select the time window you want to apply to your device by selecting the radio button to the left of its entry in the listing.

    3. Select the Assign button that displays above the listing. The Assignments screen displays.

    4. Assign the Time Window to a smart group using the Smart Groups search bar. For details, see Create a Smart Group. Keep in mind that Time Windows currently only work on Windows Desktop devices. Any smart group selected here that includes devices that are not Windows Desktop, the Time Window is not assigned to those devices.

    5. Once you have selected a smart group in the Smart Groups search bar, select the Assign button to complete this step.

    6. Use the Time Window in a Workflow Condition. Follow the steps shown in Create a Workflow with a Time Window Condition.

Track a device's time window by viewing that device's Details View by navigating to Details > List view then selecting a specific device from the listing. For more information, see Device Details.

You can direct end users to select Sync Device from the Workspace ONE Intelligent Hub app, which updates the sync status as reported in Details View.

Time window events are logged by the event logger when the minimum logging level is set to Information or Debug. For details, see Event Logs.

Parent topic: Resources

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