Ghost Icons are placeholder icons for apps that are whitelisted for user but are not installed on the device.

In the Workspace ONE UEM console you may have whitelisted ten applications but only five are installed on the device. Users can see icon placeholders for the apps that are not installed. Depending on the app mode that has been configured, the behavior of the ghost icons vary:

Table 1. Ghost Icons Behavior
App Mode Behavior
Single App Mode For public applications, users tap the icon and are redirected to the Google Play Store to download the app.

For internal application, users tap the icon and are redirected to the AirWatch Catalog too download the app.

Multi App Mode For public applications, users tap the icon and are directed to the Google Play store to download the app.
On Demand Ghost icon displays on device until user taps itto start download.
Auto Push Ghost icon will display on device and app is automatically installed as the Launcher profile is deployed to devices.

Even if the Play Store has not been whitelisted in the Workspace ONE UEM console , it is temporarily whitelisted to allow the users to download the app. Once downloaded, the app appears and is ready for use.