You can integrate an on-premises Workspace ONE UEM environment with a SaaS build of Workspace ONE Assist, in either single customer and multi-customer deployments.

The typical use case is that a partner with multiple on-premises Workspace ONE UEM environments (with single customer or multi-customer deployments) wants to add Workspace ONE Assist service. It is simple to integrate a SaaS build of Workspace ONE Assist to your on-prem Workspace ONE UEM build.

Prerequisites

You must have a working on-prem Workspace ONE UEM installation in order to integrate it with a Workspace ONE Assist SaaS environment.

Procedure

  1. Update the Site URL of the External Remote Management in Settings.
    1. In the UEM console, ensure that you are in the Global OG.
    2. Navigate to Settings > System > Advanced > Site URLs > Workspace ONE Assist.
    3. Complete the Workspace ONE Assist settings.
      Locale Console Connection / Device Connection
      USA

      Console Connection Hostname:

      https://rm01.awmdm.com/t10

      Device Connection Name:

      https://rm01.awmdm.com/
      Canada

      Console Connection Hostname:

      https://rmca01.awmdm.com/t10

      Device Connection Name:

      https://rmca01.awmdm.com/
      Germany

      Console Connection Hostname:

      https://rmde01.awmdm.com/t10

      Device Connection Name:

      https://rmde01.awmdm.com/
      United Kingdom

      Console Connection Hostname:

      https://rmde01.awmdm.com/t10

      Device Connection Name:

      https://rmde01.awmdm.com/
      Australia

      Console Connection Hostname:

      https://rmau01.awmdm.com/t10

      Device Connection Name:

      https://rmau01.awmdm.com/
      Japan

      Console Connection Hostname:

      https://rmjp01.awmdm.com/t10

      Device Connection Name:

      https://rmjp01.awmdm.com/

    The Workspace ONE Assist server can now communicate with Workspace ONE UEM.

  2. Generate the Workspace ONE Assist T10 API Certificate. This step must be finished no matter what deployment model you are using, but it is the first set of certificates you generate for multi-Workspace ONE UEM environments. See Supported Deployment Models.
  3. Select Save.
    The Workspace ONE Assist server is now ready to handle remote management sessions with end-user devices.
  4. Configure End-User Devices.
  5. While logged into the Workspace ONE UEM console, navigate to Devices > List View and locate a suitable device to remotely manage. See Supported Platforms.
  6. Select that device's Friendly Name to display Device Details.
  7. Initiate a Workspace ONE Assist session on this device by selecting the More Actions button and then selecting Remote Management.

Results

The single customer or multi-customer on-premises deployment of Workspace ONE UEM is now connected to the Shared SaaS build of Workspace ONE Assist.