When you are faced with migrating your on-prem installation of Workspace ONE Assist to a SaaS environment, you can follow these steps without having to uninstall and reinstall the Assist app on all devices.

Prerequisites

Before you can migrate your Workspace ONE Assist to a SaaS environment, Workspace ONE UEM must already be in a dedicated SaaS environment. This Workspace ONE Assist migration cannot be applied to an on-premises build of Workspace ONE UEM.

Procedure

  1. Navigate to Configure the Workspace ONE UEM Console and follow the instructions to configure the site URLs.
  2. You must re-push the Intelligent Hub settings to all enrolled devices per the following substeps.
    1. Android – Navigate to Groups & Settings > All Settings > Devices & Users > Android > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.
    2. iOS – Navigate to Groups & Settings > All Settings > Devices & Users > Apple > Apple iOS > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.
      For iOS devices only, you must also navigate to the Device Details page of each iOS device and select the Register button.
    3. macOS – Navigate to Groups & Settings > All Settings > Devices & Users > Apple > Apple macOS > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.
    4. Windows CE & Mobile – Navigate to Groups & Settings > All Settings > Devices & Users > Windows > Windows Rugged > Agent Settings. No changes need to be made to this settings page, just select Save.
    5. Windows 10 – Navigate to Groups & Settings > All Settings > Devices & Users > Windows Desktop > Intelligent Hub Settings. No changes need to be made to this settings page, just select Save.

Results

The device is silently re-enrolled into Workspace ONE Assist. The device end user is not prompted.