You can use the Manage Files client tool in Workspace ONE Assist to upload files, download files, download folders, rename files, and delete files on the device.

This functionality requires the File Manager permission to be part of your assigned administrator roles. For more information, see Role-Based Access to Workspace ONE Assist.

Beginning with Android 11, Google is enforcing scoped storage on all applications targeting API level 30. The enforcement of scoped storage means an app is limited to only accessing its own file sandbox and specific types of media files that the app has created. To access other file locations on the device, the device end user must explicitly grant permissions to the application requesting it.

To provide full file access, Workspace ONE Assist prompts the Android 11 device end user to “Allow access to manage all files”. This permission must be granted to the Assist application one-time at the beginning of the first Manage Files session.
  • In Attended mode, this permission must be granted or denied by the end user of the device.
  • In Unattended mode, you must grant this permission through the Share Screen client tool.

Once permission is granted, all files on the remote device can be accessed during the Manage Files session. In the absence of this permission, you can only access Media and Downloads folder.

Upload a File

You can upload a file to the device you are managing remotely.

  1. In the active Workspace ONE Assist session and the Manage Files client tool activated, select the red, circular Upload button in the bottom-right corner of the screen.
  2. Select the Browse button and select a file accessible to the Workspace ONE ™ UEM console you want to add to the device's file system.
  3. Select Close on the File Upload Completed confirmation.

Download a File

You can download a file from the device with the Manage Files client tool.

  1. In the active Workspace ONE Assist session and the Manage Files client tool activated, locate the file on the device you want to download.

    You can find the "breadcrumbs" style folder path at the top of the file listing a useful navigation aid.

  2. Select the Download button ().

    Results: Downloaded files are saved according to your default browser's downloaded file action.

Rename a File

You can rename a file on the remote device using the Manage Files client tool.

  1. In the active Workspace ONE Assist session and the Manage Files client tool activated, locate the file on the device you want to rename.
  2. Select the Rename button.

    This button is located in the button cluster to the left of the Size column.

    The Rename screen displays where you can enter the new name for the file.

  3. Select OK to save your changes.

Select Multiple Files

You can select multiple files on the remote device using the Manage Files client tool. Multi-selecting files can be useful if you want to cut, copy (followed by paste), or delete them.

  1. In the active Workspace ONE Assist session and the Manage Files Client tool activated, locate the files you want to select.
  2. Click the check box to the left of each file you want to select.

Download a Folder

You can download an entire folder from the remote device including the folder's contents.

  1. In the active Workspace ONE Assist session and the Manage Files client tool activated, locate the folder on the device you want to download.

    You might find the "breadcrumbs" style folder path at the top of the file listing a useful navigation aid.

  2. Select the Download button ().

Results: The downloaded folder and all its content is saved according to your default browser's download action.

For example, if you select a folder to download called "remoteDocs" and your default browser's download action is to save all downloads to "C:\Documents\downloads", then once the download successfully completes, you can expect to find the folder's content in C:\Documents\downloads\remoteDocs.

Cut, Copy, and Paste a File

You can cut, copy, and paste files on the remote device using the Manage Files client tool in Workspace ONE Assist.

  1. Once you have selected the files you want, select the Cut button () or Copy button ().

    Cutting files removes the files from the source location while copying files leaves the files in the source location.

  2. Navigate to the target location on the device.
  3. Select the Paste button, which only becomes visible when either the Cut or Copy buttons have been selected.

Delete a File

You can also delete a file from the remote device.

  1. In the active Workspace ONE Assist session and the Manage Files client tool activated, locate the file on the device you want to delete.
  2. Select the Delete button ().
  3. Select OK to confirm file deletion.

Close the Manage File Session

When you are finished managing files remotely, you can close the Manage Files session while keeping the Display Capture session running.

  1. In the active Workspace ONE Assist session, locate the header bar toward the top of the browser.

  2. Select the circled X button to the right of the Manage Files indicator.
  3. Select OK to confirm closure of the Manage Files session.