Both SaaS and On-Premises customers must meet minimum requirements before using Workspace ONE Assist.

General Requirements

SaaS customers must meet only the general requirements listed here.

Requirements Minimum
Supported Browsers Latest version of Google Chrome, Firefox, Safari, or Edge. Only Chrome supports the File Manager feature.
Workspace ONE ™ UEM version Workspace ONE UEM 9.2 or later with the ARM add-on.

Hardware Requirements

In addition to the general requirements, on-premises customers must also meet the hardware requirements.

Table 1. Workspace ONE Assist Server
Hardware Minimum
CPUs 2.4 GHz Processors, 4 Logical Processors, 2 CPUs, 2 Core 2x2 or 4 physical depending on machine type, virtual machine, or physical.
Memory 16 GB
Hard Drive IOPS 200
Hard Drive Space 100 GB for OS drive
Table 2. Workspace ONE Assist Database Server
Hardware Minimum
CPUs 2.4 GHz Processors, 4 Logical Processors, 2 CPUs, 2 Core 2x2 or 4 physical depending on the machine type, virtual machine, or physical.
Memory 16 GB
Hard Drive IOPS 200
Hard Drive Space

200 GB for databases

Table 3. Bandwidth
Hardware Minimum
Average Remote Session Requirement 1 MB/per minute (17 kbps)